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Forum Discussion

vics-orbi's avatar
vics-orbi
Tutor
Sep 26, 2021

Orbi-752 does not auto renew WAN IP after lost connection

Hi, I have a new Orbi-752 which is connected to CenturyLink fiber (no PPPoE) using DHCP. It seems that every so often CenturyLink WAN IP needs to get renewed and I lose internet connection. The only...
vics-orbi's avatar
vics-orbi
Tutor
Sep 26, 2021

I have the NG router connected directly to the Modem/ONT with a cat 6, 1 foot length cable. I tried different cables same result.
The Modem/ONT:
Calix GigaPoint
Model: 100-04255 10

Thanks

vics-orbi's avatar
vics-orbi
Tutor
Oct 01, 2021

Does anyone have any suggestions ?
The pattern that I am observing is that when the public IP lease renews, the Orbi Router does not refresh which causes the lost of internet.
Maybe a bug in the firmware ?

 

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Oct 01, 2021

    Would be something that NG would need to collect debug logs and review. 

    router ip/debug.htm. 

    Enable WAN/LAN capture as well and save the logs off when this happens and send to NG support. 

    Open a support ticket. 

    Blanca_O DarrenM