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Forum Discussion
IvoK
Mar 09, 2022Tutor
Orbi 753 daily hick ups
Hello community - since October, I have an ORBI RBS753 system. Since February, the system has daily hick ups: it is not connected to the internet. The hick ups are 10 seconds to a minute. I have a B...
- Mar 09, 2022
You might try this version of the firmware if this just started in febuary:
I'd recommend installing the firmware and then doing a factory reset/reinstall (not from a backup)
plemans
Mar 09, 2022Guru - Experienced User
1. what firmware is on the orbi?
2. what modem/gateway do you have from your ISP?
3. more details on these hiccups help. What actually happens? do devices say "connected, no internet"? Do they disconnect from the wifi entirely? Is the wifi broadcasting but you can't connect? Is it not broadcasting at all? Do wired devices have the same issues?
Details are key in helping diagnosis
- IvoKMar 09, 2022Tutor
Thank you for the questions.
1. Firmware: V4.6.5.14
2. Modem: Ubee - UBC1318
3. Hick-ups - what happens is that suddenly there is no internet on my devices. When I check the Obri app, it shows that the 2 satellites are connected to the router, but the router itself is purple. After a while - 10 secods to a minute - the internet is up again.- plemansMar 09, 2022Guru - Experienced User
You might try this version of the firmware if this just started in febuary:
I'd recommend installing the firmware and then doing a factory reset/reinstall (not from a backup)
- IvoKMar 09, 2022Tutor
The ORBI app says there is no new firmware available at this time. Should I still go ahead and install the update manually?