NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Orbi 753 drops internet connections every few days, unplug plug connection to modem fixes it
(Reposting from https://community.netgear.com/t5/Orbi/Orbi-753-drops-internet-connections-every-few-days-unplug-plug/m-p/2137874/emcs_t/S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9ufEtUQ1pRVkZVOFU0OVc4fDIxMzc...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
I noticed that the user did not reply to your questions regading the issue of the RBK753S dropping internet connection.
I have had three call in regarding this issue. And our connection drops throughout the day. I noticed that this issue popped up in 2020 and the suggestion was to upgrade to beta firmware. My unit has been upgraded twice per the suggestion of Premium Support. And there has been no improvement and in fact, upload has slowed down considerably.
I am beginning to suspect that the Orbi line has some issues and that I should return this for something else? Or are there any suggestions please? Thank you
My current fw is V4.6.5.14_2.0.54
My unit is RBK753R-100NAS with two RBK753S units
Yes, there are some issues with current FW on Orbi systems. NG IS aware.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch.
I would power OFF the ISP modem for 1 minute. Factory reset the Orbi router and power it off. Power ON the ISP modem and let it sync. Then power ON the Orbi router and walk thru the setup wizard again using a wired PC and a web browser.
Press the back reset button for 15 seconds then release.
https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
ezpzDUDE wrote:
I noticed that the user did not reply to your questions regading the issue of the RBK753S dropping internet connection.
I have had three call in regarding this issue. And our connection drops throughout the day. I noticed that this issue popped up in 2020 and the suggestion was to upgrade to beta firmware. My unit has been upgraded twice per the suggestion of Premium Support. And there has been no improvement and in fact, upload has slowed down considerably.
I am beginning to suspect that the Orbi line has some issues and that I should return this for something else? Or are there any suggestions please? Thank you
My current fw is V4.6.5.14_2.0.54
My unit is RBK753R-100NAS with two RBK753S units
Hi Furrye38,
First, Thank YOU. I have read so many posts in the NETGEAR COMMUNITY and most seem to be answered by you. So in case anyone who was grateful has not said so, well, I am grateful, and so Thank YOU.
And thank you for the update. BTW, do you have any suggestions on a network monitoring software I can set up on one of my Macs to record / track the number of times the network drops as well as distinguish between when the ISP has an interruption vs my local network, please? Thank you
BTW, for some reason, Model section won't allow me to save:
Model: RBK53|Orbi AC3000 Tri-band WiFi SystemNor is this RBK available in the pull down