NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Orbi 753S (costco) and the amazon echo or google dot
I have seen a few others having issues with getting the smart speakers to play, or stream but none of the issues are mine and I see no fixes. I have fiber to the prem, 250mbps and use my Orbi for wi...
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
6172crew wrote:I have seen a few others having issues with getting the smart speakers to play, or stream but none of the issues are mine and I see no fixes.
I have fiber to the prem, 250mbps and use my Orbi for wifi only. Anything wired doesn't go through the orbi rbk753s. The orbi satelittes are not wired, and I am running firmware V3.2.16.22 and the app shows the 3 smart speakers, and I can ask what time it is, or what the weather is and get a answer from the device, but they won't stream music or they buffer for 20 minutes. "Alexa, play pandora" "ok, here is your station" but nothing plays. This includes audible books, amazon music, or other streaming services. The google one does the same thing. It will respond, but never actually plays. If I turn on the ISP wifi they play just fine through that but not orbi. have never logged into my orbi system other than the moblie app. These devices are very popular so I was wondering why this hasn't been fixed. The form I am filling out doesn't even list my RBR753S, so I had to choose the only one close to being what I am working with.
it is a Calix gig router, a GS2020 most likely. When I logged into it last night it brings up a customer side to be able to turn on and off the wifi, and sends to you a wizard, but gives no options to play around with anything else so i might need to call uo the local provider and see if they can do more. Issue is the amazon echo works fine using the ISPs wifi, so it certainly points towards netgear orbi as the problem and there are a few members here complaining about the same thing. I do notice the echo isn't connected to the closest satellite upstairs which is odd but its able to tell me the time and weather, just wont stream or it buffers really bad, or it wont continue at all. I just moved into my home, so I am busy with other things and can't spend the time with customer support. Like some, I work in the industry and have done some basic troubleshooting before joining this forum. Only thing I have not tried is moving the smart speaker deals over to the non-guest wifi.
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktopTry setting CTS to 2347 on the RBR. Under Advanced Tab/Advanced Settings/Wireless Settings
You can find other speed diagnosis steps in the community faq: https://community.netgear.com/t5/Orbi-AX/Community-FAQ-My-Orbi-speeds-are-slow-inconsistent-and-don-t-my/m-p/1982974/highlight/true#M7849
Please visiting the Orbi AX forum as well.
Good Luck.
6172crew wrote:it is a Calix gig router, a GS2020 most likely. When I logged into it last night it brings up a customer side to be able to turn on and off the wifi, and sends to you a wizard, but gives no options to play around with anything else so i might need to call uo the local provider and see if they can do more. Issue is the amazon echo works fine using the ISPs wifi, so it certainly points towards netgear orbi as the problem and there are a few members here complaining about the same thing. I do notice the echo isn't connected to the closest satellite upstairs which is odd but its able to tell me the time and weather, just wont stream or it buffers really bad, or it wont continue at all. I just moved into my home, so I am busy with other things and can't spend the time with customer support. Like some, I work in the industry and have done some basic troubleshooting before joining this forum. Only thing I have not tried is moving the smart speaker deals over to the non-guest wifi.
Please visiting the Orbi AX forum as well. :smileyhappy:
Thanks, I will dig deeper this weekend and give the above a try. At this time I am in AP mode, and I have been in the AX forum looking at the current threads about the same issue. Again; thanks for taking the time to sugggest a few things. I will report back what I find so others can get things working like they should.
