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Tasrac's avatar
Tasrac
Tutor
Dec 15, 2022

Orbi 850 and Arris SB8200

Wondering if the community can help.  I have an Arris SB8200 modem.  I subscribe to Ultimate 500mb down and 10mb up from Cox.  When doing speed tests, I am only seeing about 90-95mb down on Wi-Fi as ...
Tasrac's avatar
Tasrac
Tutor
Dec 15, 2022

Thanks for that.  I just did and see this:

 

 

Not sure why WAN is showing 100M/Full though.

  • plemans's avatar
    plemans
    Guru - Experienced User
    Dec 15, 2022

    Try swapping in a cat 6 cable between the modem/router. Its auto negotiated and isn't connecting at gigabit speeds. Maybe the cat 5e cable has issues with that specific setup. Some devices are pickier than others. 

    • Tasrac's avatar
      Tasrac
      Tutor
      Dec 15, 2022

      Thanks.  I will go pick one up and try that.  Will let you know how I make out.

    • Tasrac's avatar
      Tasrac
      Tutor
      Dec 17, 2022

      Tried swapping and it made no difference.  Restored Orbi to factory settings and reset up as new.  Still no difference.  At this point I am assuming it is a hardware fault and Netgear is the worst with their support.  This is barely 2 years old and expensive and I can not call them, chat with them without paying for a third party support package for $100+.  I am beyond disgusted with this company and am going to replace it with another product from a better company.  I am deciding between the Linksys MX8502 and the eero Pro 6E now.  Thanks for the troubleshooting help.  Netgear is dead to me.