NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

StOlive's avatar
StOlive
Guide
Jan 23, 2022

Orbi 850 throttles download speed

Hi All, i have RBK850 and 1 RBS850. I am based in Australia and have NBN HFC. I am currently on a 1gig download/40mbps upload connection. Up until few weeks ago i was getting download speeds of 800+...
Mikey94025's avatar
Mikey94025
Hero
Jan 23, 2022
StOlive wrote:

<> The WAN shows 100m/full, however the same Cat6 cable straight from the NBN modem gives me 800+mbps to my pc

If orbilogin.com's Advanced / Internet Port / Show Statistics says your WAN port is 100m/Full instead of 1000M/Full then we need to focus on fixing that.  Do try a different cable and fiddling with things (even though the same cable works from modem->PC).  Maybe your Orbi's WAN network jack has a hardware problem, which would suck.

StOlive's avatar
StOlive
Guide
Jan 24, 2022

Thanks Mikey94025 . Yes it does say that 100 .. instead of 1000. I tried a different cable but same issue. Should i go back to Netgear support and tell them that ?? If its an issue with the port and Netgear's claimed warranty is 2 years.. do i still have to pay to talk to support ?? I bought this Router around 6 months ago. 

 

Also a quick question.. with this forum.. is it possible to interact straight from emails or do i have to login each time to the forum ? 

 

  • Mikey94025's avatar
    Mikey94025
    Hero
    Jan 24, 2022
    StOlive wrote:

    Thanks Mikey94025 . Yes it does say that 100 .. instead of 1000. I tried a different cable but same issue. Should i go back to Netgear support and tell them that ?? If its an issue with the port and Netgear's claimed warranty is 2 years.. do i still have to pay to talk to support ?? I bought this Router around 6 months ago. 

     

    Also a quick question.. with this forum.. is it possible to interact straight from emails or do i have to login each time to the forum ? 

     

    I would talk to Netgear and try to get your product replaced under warranty if your hardware is defective (due to the network port).  This is not the same as a tech support request, which is only given for the first 90 days.

     

    This seems to be how to request warranty replacement (RMA): https://kb.netgear.com/1162/How-can-I-get-a-Return-Material-Authorization

     

    However, before doing so verify how long your product's warranty is.  There is a tool here: https://kb.netgear.com/12171/Is-my-NETGEAR-product-under-warranty.  According to this page, the RBR850 warranty is one year (not 2 years), but you're still okay if you bought it 6 months ago: https://www.netgear.com/support/product/rbr850.aspx#ProductWarranty_CommonTopics.  You may also consider returning to your original place of purchase, if that is also an option provided by them (some vendors like Costco are very good with that).

  • CrimpOn's avatar
    CrimpOn
    Guru - Experienced User
    Jan 24, 2022
    StOlive wrote:

    Also a quick question.. with this forum.. is it possible to interact straight from emails or do i have to login each time to the forum ? 

    No. You cannot 'reply' to the email.  Click on the Link that is included in the email, which takes you to the web site, where you log in.

    Being somewhat lazy, I store this web site credentials in my web browser to speed up the login process.