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Forum Discussion
Solved
ORBI 853 Ghost Satellite
Hi Guys, I am in the UK. System configuration Virgin Media Hub 3 set in Modem Mode. Download Speed 1Gig Fibre, Upload 100Mbps ORBI 853 [850 Router and 2 Satellites Firmware Version 4.6.14.3-2....
Good morning FURRYe38,
Apologies for long missive…..
Firstly the bad news, the Ghost Satellite [Satellite-1] is back again.
However, the good news is that assigning reserved IP address appears to have stopped Satellite-L from losing sync and even though the network map shows 3 connected Satellites, however, the Ghost Satellite-1 is not connected and therefore apparently not interfering with Satellite-L, at least not so far today!
After the factory Reset, the Satellites reverted to Satellite numbers 1 and 2.
Once I had reserved the IP addresses and power cycled the Orbi devices, I reverted both Satellites names back to B and L, ensuring that I was assigning the names based on the MAC addresses previously used.
The web Interface shows Satellite-1 is disconnected and the option to remove this device is available. Satellite 1 removed.
So partial success, I may have to contact the dreaded Network Support Team, unless you have some further suggestions, which would be greatly appreciated.
To summarise the steps undertaken so far:
1. Factory Reset the RBK853 Kit, [Router and 2 Satellites]
2. Power Cycle the Modem and wait for LEDs to go solid
3. Power Cycle the Router and wait for LEDs to go solid
4. Using web Interface added one Satellite at a time [Starting with L]
5. Assign Reserved IP addresses to both Satellites
6. Power Cycle the RBK 853 Kit
7. Verify reserved IP addresses are now assigned to the Satellites by the system
8. Revert Satellite Names to B and L, as per previous Configuration
9. Remove Disconnected Ghost Satellite [Satellite-1] from list of connected Satellites via web interface. [even though the Ghost Satellite has been the disconnected the web Interface is still showing 3 Connected Satellites]
10. Verified that the Backhaul Status for Satellites B and L is reported as Good.
Let us know. Sounds like the default RBS SSID maybe gettng cached and held over when you change the RBS name and the cache may not be getting cleared properly. Hopefully it is now.
Good morning FURRYe38,
Apologies for long missive…..
Firstly the bad news, the Ghost Satellite [Satellite-1] is back again.
However, the good news is that assigning reserved IP address appears to have stopped Satellite-L from losing sync and even though the network map shows 3 connected Satellites, however, the Ghost Satellite-1 is not connected and therefore apparently not interfering with Satellite-L, at least not so far today!
After the factory Reset, the Satellites reverted to Satellite numbers 1 and 2.
Once I had reserved the IP addresses and power cycled the Orbi devices, I reverted both Satellites names back to B and L, ensuring that I was assigning the names based on the MAC addresses previously used.
The web Interface shows Satellite-1 is disconnected and the option to remove this device is available. Satellite 1 removed.
So partial success, I may have to contact the dreaded Network Support Team, unless you have some further suggestions, which would be greatly appreciated.
To summarise the steps undertaken so far:
1. Factory Reset the RBK853 Kit, [Router and 2 Satellites]
2. Power Cycle the Modem and wait for LEDs to go solid
3. Power Cycle the Router and wait for LEDs to go solid
4. Using web Interface added one Satellite at a time [Starting with L]
5. Assign Reserved IP addresses to both Satellites
6. Power Cycle the RBK 853 Kit
7. Verify reserved IP addresses are now assigned to the Satellites by the system
8. Revert Satellite Names to B and L, as per previous Configuration
9. Remove Disconnected Ghost Satellite [Satellite-1] from list of connected Satellites via web interface. [even though the Ghost Satellite has been the disconnected the web Interface is still showing 3 Connected Satellites]
10. Verified that the Backhaul Status for Satellites B and L is reported as Good.
Sounds like just removing and setting up some reservations works to solve this. Glad you got it working. Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡- Update to my last post.
Thank you for your post. I have marked the Post as solved.
The reserved IP address for Satellite-L has changed to .250, instead of .13, I assigned as a reserved address. Despite the IP address change, Backhaul Status is still good. Unable to determine if performance is impacted at this stage.
Thanks again. So you set the reservation for .13 and that change by itself to .250?
Are you able to log into the RBS web page at there reserved IP addresses?
Hi FURRYe38,
That is correct.
Yes the reserved IP Addresses were still in the RBS Web Page.
This evening, although the Web Interface and the Orbi App were all indicating Internet Connection was Good and both the Satellite Backhaul Connections were Good, there was a significant adverse impact to performance/speed and also loss of internet connectivity to a number of devices.
Having reread through the entire set of Posts, I noted that you had suggested erasing Current Settings, which I had missed. I then went through the following steps, based on the article you had sent.
A. Erased Current Settings to Revert to Factory Default Settings,
B. Automatic Router Reboot once the Current Settings had been deleted.
B. Reset the Router, making sure that the Reset Button was held for 15 Seconds
C. Waited for the Router to Reboot again
D. Power Cycled the Modem and Router
E. Set up the Orbi System from Scratch [Via Web Interface].
Once everything was up and running
1. Assigned reserved IP Addresses to both Satellites2. Renamed both Satellites [B and L as in previous configuration]
3. Applied the changes, causing the Router to Reboot automatically.
4. System is now back online, with full connectivity. The performance/speed is back to normal levels also.
Since the rebuild the 2 Connected Satellites are visible on the Web Interface Basic Screen.
Additionally I decided to create a new SSID and a new Password, so there was no chance of any legacy devices joining the new network.
Fingers crossed so far everything is working as expected.
Hopefully, this will be the “Final” solution.
Enjoy and have a good weekend. 🍻