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Forum Discussion
Orbi 960 -- disconnects, etc
I "upgraded" from an RBR50 with 3 satellites to a 960 with 3 satellites and it has been a terrible experience in virtually every way. Every new unit has been placed in the exact same location as the...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
What is the size of your home? Sq Ft?
Can you draw up a floor layout of the home and indicate where the RBR and RBS are placed?
Building materials of this home?
Does this happen with the RBS turned OFF?
Does this happen with both wireless and wired devices?
What channel configurations are currently set on the router?
Any Wifi Neighbors near by? If so, how many?
Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message
How are the Sonos speakers connected? wired with the base unit or all wireless? Sono has there own broadcast signal I believe.
Are you using the separate 6Ghz wifi network or is that disabled?
Firmware is the latest. Not sure on actual version number but I did a "check for updates" or whatever it's called.
I'm using an Arris Surfboard connected with a high quality CAT6 cable, but I don't see why this is relevant: my problems are with devices connecting or staying connected to Orbi. Once connected I'm fine.
House is 3400 sq ft over two stories. Router is in dead center of first story. Two satellites are in opposite second floor corners in back of house. Third satellite is in shed outside. House is stucco/wood.
Wired devices don't disconnect. As stated earlier, roaming around the house causes wireless devices to drop and not immediately resume a connection.
Sonos has a Sonos Boost hard wired, plus one of the speakers is also hard wired.
The separate 6GHz network has been disabled.
Channels are "auto" for 2.4 GHz, 40 for 5 GHz, and 69 for 6 GHz.
Private WiFi Address and Limit IP Address tracking have been disabled on my iPhone.
Is there a actual version # please.
There a model # of the ISP modem. Just checking for router and wifi at the ISP modem, some come with it.
Firmware version is V6.3.7.10_3.3.3.
Modem is Arris Surfboard SB8200. Again, not sure why this is relevant.