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Forum Discussion
Orbi 960 - Slow WIFI over Satellite
WiFi and Ethernet connection to Satellite of Orbi 960 is extremely slow. I have 2.5g xfinity internet, Orbi main router is getting 2k-2.3k Mbps down directly connected to the modem. Satellite...
What happens if you move the satellite to a different location and try it?
It wouldn't be the first time something in the walls was blocking a satellite or causing issues.
Good idea,
I just tried 3 different areas.
1. Bedroom slightly further from router ~30 feet, still upstairs
- Satellite unplugged, ~450 Mbps down
- Satellite plugged in, blue light, ~140 Mbps down
2. Upstairs hallway, ~20 feet from router
- Satellite unplugged, ~600 Mbps down
- Satellite plugged in, blue light, ~130-140 Mbps down
3. Bedroom directly above router location, ~10 feet
- Satellite unplugged, ~860 Mbps down
- Satellite plugged in, blue light, ~130-140 Mbps down
Satellite is actually slowing down traffic anywhere in the house if it is closer to you than the main router.
Real bummer that Netgear does not provide command line access to the Orbi system. The original Orbi had a command to show the actual WiFi link rate between router and satellites (since removed, of course).
One random question: where is this system located? The WiFi connection between router and satellite uses 5G channel 157 in North America and Puerto Rico and uses channel 108 in the rest of the world.
If the system is within the 1 year hardware warranty, I would be tempted to perform one more experiment before requesting a replacement.
- Move the satellite to the same room as the router. (where nothing in the house can be interfering with the backhaul connection between router and satellite).
- The 962 package includes only one satellite. If there are other satellites, power them off.
- Connect a device to the satellite with Ethernet and run Ookla Speed Test. (I purchased a 100ft. Ethernet cable on Amazon for under $20 specifically for this type of goofy experiment. Otherwise this requires a laptop or tablet with an Ethernet adapter. - another Amazon purchase in my "box of stuff")
If the speed test remains under 200Mbps, I would request a replacement. This satellite (or maybe even the router itself) is not working correctly.
