Forum Discussion

Retired_Member

Jan 30, 2025

Solved

Orbi 960 2.4GHz Bug Causes Devices to Disconnect from 5GHz and 6GHz Networks

Hello all, I’ve been investigating the device disconnect issues that many users have reported on this forum. After extensive testing of various wireless settings, I believe I’ve identified the...

Retired_Member
Jul 29, 2025
I have now managed to get round to testing this, and I can confirm that "Firmware Version 7.2.7.15" has fixed this issue for me.

FURRYe38

Guru - Experienced User

Feb 23, 2025

New FW is out:

https://community.netgear.com/t5/Orbi-WIFI-6-AX-AND-Wi-Fi-6E-AXE/New-Orbi-RBR-RBS-850-860-and-960-series-Firmware-Version-7-2-7/m-p/2435724/highlight/true#M61087

Please update and check. May need a facory reset and setup from scratch to ensure a good take on the new FW and see if all works better for you.

Retired_Member

Jul 29, 2025

I have now managed to get round to testing this, and I can confirm that "Firmware Version 7.2.7.15" has fixed this issue for me.

FURRYe38
Guru - Experienced User
Jul 29, 2025
It it was just the application of the newer FW that resolved this for you then?
Retired_Member
Jul 29, 2025
Correct, I manually applied the new firmware, and then factory reset and setup from scratch.
FURRYe38
Guru - Experienced User
Jul 29, 2025
Ok, thanks for the details. Glad it's working.

Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡