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Forum Discussion
ORBI 960 Ethernet Backhaul Status Out of Sync
I'm running an ORBI 960 with two satellites connected to my LAN via Ethernet. I've had to replace the router due to a power surge from my local utility which damaged my original 960. Everything is wo...
Thank you for your response!
The firmware on the router and both satellites is the same (6.3.7.10).
I've tried the factory reset and powering off but perhaps not quickly enough since they rejoined the network prior to the powering off. I'll give that a shot.
Regarding removing the RBSs from that tab, I don't see a selection on that page.
Regarding generating a new backhaul password, is that used in a wired setting?
As I noted in another reply, I will try removing the satellites and then adding them again - maybe that will be the answer - I'll post back if it works.
The home is a 3,000 Sq Ft ranch and I have a number of devices outdoors which is one of the reasons I have two satellites at different ends of the house. The satellites are each 40 to 60 feet from the router and can connect wirelessly if needed.
Ruegs wrote:
Thank you for your response!
The firmware on the router and both satellites is the same (6.3.7.10).
I've tried the factory reset and powering off but perhaps not quickly enough since they rejoined the network prior to the powering off. I'll give that a shot.
Regarding removing the RBSs from that tab, I don't see a selection on that page.
You'll see this when the RBS are turned OFF.
Regarding generating a new backhaul password, is that used in a wired setting? No.
As I noted in another reply, I will try removing the satellites and then adding them again - maybe that will be the answer - I'll post back if it works.
Ok.
The home is a 3,000 Sq Ft ranch and I have a number of devices outdoors which is one of the reasons I have two satellites at different ends of the house. The satellites are each 40 to 60 feet from the router and can connect wirelessly if needed.
Possible maybe a a bit too far. Definitely try getting the RBS to fully sync with the RBS in same room as the RBR. Once fully synced, then place back in remote locations.
So, the current status is unchanged. I've done the following:
1) I've removed both RBS units, factory reset them, added them back (using a wireless connection with the RBS and RBR in the same room) - still no sync. Although it showed good for a few seconds before reverting to Out of Sync. After connecting them via Ethernet, still no sync.
2) I had two unused RBS units (don't ask), factory reset them (just to make sure), added them to the system (using a wireless connection with the RBS and RBR in the same room) - still no sync. Although, again, it showed good for a few seconds before reverting to Out of Sync. After connecting them via Ethernet, still no sync.
Since my network is working and my 60+ devices are all connected and recognized in my automation apps, I'm beginning to think I'm chasing ghosts. The app and router web page are not accurate representations of what is going on with the network but if I need to see what is going on at the RBS level, I can just go their web pages. I might try Netgear support but life is short.
I would go ahead and make contact with NG support ASAP. Seems like something has failed and needs to be RMAd.
Hello,
My main concern is #2. The fact the even wireless it appear out of sync is not a good sign. There is a probability that maybe going from 192.x.x.x to 10.x.x.x might have caused to go out of sync.
If you have the time, can you also factory reset router plus satellites, start from fresh. Then after you onboard on Orbi APP or on 192.168.1.1, wait about 5 minutes. All wireless and satellites in same room as router.
After this, check if the satellites are in sync. If they are great! If they are not, we have an issue.
If it is in sync, proceed to change to 10.x.x.x and wait 5 minutes. Check again if the satellites are in sync. If they are not then 10.x.x.x change might be the issue and we will look into this issue. If it is sync, might had been a sequencing issue of how things are onboarded and will also need to look into this.
