NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Orbi 960 Fails to connect and has become unstable
My Orbi AXE11000 has worked fairly well for the past year. It has three satellites in total, however recently it's become extremely unstable. This is $2000 in gear! I'm using what I believe is the la...
What to you mean by "it begins to fail"?
I highly recommend getting the beta:
"You're Invited! Orbi RBK75x/RBK85x/RBK86x/RBKE96x Beta Firmware Testers Needed. To participate in testing this trial firmware, please click HERE. "
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR📡 and RBS🛰️ to begin with depending upon building materials when wirelessly connected.
What channel configurations are currently set on the router?
Any Wifi Neighbors near by? If so, how many?
TommyJames wrote:
My Orbi AXE11000 has worked fairly well for the past year. It has three satellites in total, however recently it's become extremely unstable. This is $2000 in gear! I'm using what I believe is the latest firmware 6.3.7.10, and no luck. I've tried factory resetting all satellites, and it works for about a day, then it begins to fail all over again. I've looked for solutions online and I can't seem to find anything that can solve the problem. What I do see are lots of complaints and no solutions and little documented help from Netgear in this community. Does anyone have a solution besides class action?
I've tried to respond to this several times and the send keeps failing. For starters I'm using firmware version V6.3.7.10_3.3.3 I've made sure that all three satellites have the same firmware version. I reset everything to factory and started over and while all of the satellites are now connected and I seem to have good signal, the router will not connect to the internet. I first attempted to connect directly to Starlink via ethernet cable and I tried two different cables and that didn't work.
I was previously using a PepWave Max Transit Duo modem connected to both Starlink and dual cellular cards and for the past year all was working fine, until in recent days the satellites kept dropping the connection and I couldn't reestablish a connection between my various Mac computers, my iPhone. They couldn't connect to the Orbi satellites no matter what I tried. I could however establish a direct connection to the Starlink, no problem.
I'm in about a 7,000 square foot house in a rural environment, there is no other WiFi interference as there is nobody around. This is an ICF house with a lot of stone. I've continually had good signal throughout the house and this system worked just fine until it started to have these glitches. At the moment, none of the satellites are communicating with the router again and I'm back to square one.
Does the front LED on the RBR turn on PINK when this happens?
If your using Starlink, be sure there services and hardware are working well. There are others in this forum with Starlink and have posted about problems using that ISP.
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended. There is a difference between STP and UTP cabling.Also been mentioned that using a non managed GB LAN switch in-between the RBR and Starlink adapter can help as well. There a thread on this here too somewheres.
I would sign up for the Beta FW as well. It's good stuff.
Thanks-
I signed up for the beta, but no response yet. I'm using the same cable since the day I got it. I've tried another cable and there is no difference. I've monitored Starlink's signal and it's fine. I'm using it as I write this. Starlink doesn't seem to be the problem, nor is the PepWave. I've tried connecting both directly to the PepWave and directly to the Starlink and nothing works. There are no settings I can find that would cause this problem. The color of the light is currently magenta.
The satellites are connecting and disconnecting intermittently. This seems like a failing product, which shouldn't happen this new, ever. Again, everything was working just fine for months, and then suddenly it started to have bugs. Lots of bugs where I was frequently having to reboot to get everything to work.
I appreciate the help. I'm highly frustrated by this experience and Netgear hardware.
Tom
TommyJames wrote:
I first attempted to connect directly to Starlink via ethernet cable and I tried two different cables and that didn't work.
Starlink comes up here from time to time and, as FURRYe38 hints, is not the easiest think to troubleshoot. It is not your average modem hardware. And there aren't many users who hang out here.
One thought does occur that I haven't seen mentioned, did your previously successful installation involved putting the Orbi into access point mode? You recent attempts to troubleshoot seem to have involved resets, which will have put the Orbi back into router mode.
As far as I know, it's always been in router mode. When you connect to Starlink, there is a Starlink Router Bypass mode that sends the signal through to the router. I tried it with the mode on and off. Neither one worked. Right now, at this moment, everything is working and holding stable, however if it's like before, it will suddenly drop the connection between satellites and not allow me to reconnect to anything. The only remedy then becomes a complete reset of the router and all three satellites and I don't have immediate success no matter what I do. It takes several attempts before everything plays nice, it will hold steady for about twenty four hours, then it drops again. I've tried a workaround Starlink, connected directly to cellular via the PepWave Max Transit Duo, and that didn't work either. The problem is, nothing is consistent.
I'll try the beta when I receive it.
Thanks for all the help,
Tom
