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Forum Discussion
SokarNox
Feb 21, 2024Aspirant
Orbi 960 location services not working
Hello, my router is blocking location services. Example, can’t login to ChatGPT because I’m not in a supported region (I live in the USA). I try to use my Sonic app on my phone, my location is not sup...
- Feb 25, 2024
I got it fixed! I had a BestBuy 2 year warranty, I took it in and they replaced the Orbi, and now it's working fine! All firmware updated, This is 100% a router defect!
SokarNox
Feb 23, 2024Aspirant
I have already done a factory reset on the modem and the router. That was the first thing I tried.
SokarNox
Feb 25, 2024Aspirant
I got it fixed! I had a BestBuy 2 year warranty, I took it in and they replaced the Orbi, and now it's working fine! All firmware updated, This is 100% a router defect!
- FURRYe38Feb 26, 2024Guru - Experienced User
Great to hear. Odd failure for sure. Glad you were able to get it replaced.
Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡