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Forum Discussion
Orbi 960 Series with 1 router and 2 satellites constantly disconnects from devices
Hey All, I have a Orbi 960 Series with 1 router and 2 satellites. I have am having issues with multiple devices dropping off constantly. I have a 5500 sq ft 2 story home (wood and stucco) ...
Just a random observation. Consumer WiFi router usage has exploded with the advent of people wanting every electrical outlet, light bulb, speaker, curtain, and.... (???) to be on the WiFi network. Specifications for the 960 product are liberal:
Those 127 numbers are definitely hard limits, and the firmware should automatically keep the user from trying to exceed them (I guess. Maybe new devices push older devices off? Do we think Netgear actually tested what happens when the 128th device attempts to connect?). Most IoT devices use the 2.4G channel. Have you counted how many of those 145 devices are using 2.4G?
If it comes down to a decision between:
- a stable network for work, and
- filling the house with IoT gizmos
This may be "one of those things".
Thanks for the Reply,
Previously I had the Orbi 750 Series (in the same configuration) and upgraded to the 960 Series for the reason of having apprx 180 devices in total. I had called Orbi sales/support and they promised me this system "would handle well over 200 devices". With the graphic you posted above, their statement seems like BS.
Now that I have the additional 30-35 devices shut off at switch/breaker you would think the rest would work...they don't lol.
Would it possibly make sense to use the old system (750) in conjunction with the new (960)?? Set it to different channel's and switch some IOT devices over to that?
I have well over $1.5M in worth of gear in my studio here and def want all the cameras and security systems to be stable.
And if this is possible...would I come out one of the ports of the 960 router into the 750 Router? I have 2 ports on the back of my arris 8200 modem, but I think I would need a 2nd IP from my ISP, I don't know if Cox offers that.
Casey_P wrote:
Would it possibly make sense to use the old system (750) in conjunction with the new (960)?? Set it to different channel's and switch some IOT devices over to that?
That is actually an interesting idea. IoT devices typically communicate with their smartphone apps through the vendor "cloud". i.e. each device opens an internet connection to the cloud, which allows commands from the app to come through the cloud to the device.
Steps:
- Connect the RBR750 WAN port to the 960 router. With the RBR750 in default (router) mode, this will appear to be one IP address to the 960. Configure the 750 2.4G WiFi channel to be far away from the 960 2.4G channel so that there is no chance of interference.
- Configure the 750 system to have a different SSID than the 960.
- Turn the 5G signal Transmit Power down to 25%. (It won't be needed.)
- Move some 2.4G device from the 960 system to the 750 system. (This probably means a reset and reconfigure.)
(Start with just one.) - See if the device works.
- If so, move some more.
- Before getting too carried away, does this make any difference???
If any of the 90 days of 'complimentary support' remain, I would not want to let Netgear support off the hook. Keep the ticket open, "it's not fixed yet!!" Ask to be escalated to Level II (or whatever they call it).
p.s. did you ever get a count of how many 2.4G devices are on the network?
So I did add the 750 Series Mesh as a secondary mesh system last night. Transferred about 40 IOT devices over last night. Seems to have made the 960 Series mesh even worse. Alot of cameras, alarm panels and existing devices are dropping off and reconnecting constantly. The level 2 tech support had me go back a version on firmware on the 960 series, def seems to be worse. She also stated I am not the only one having trouble with the 960 series, people are not happy. I'm really trying to figure out what to do.
CrimpOn I believe there is around 110 total 2.4ghz devices, of which I moved apprx 40 to the 750 series mesh.