NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Orbi 960 Series with 1 router and 2 satellites constantly disconnects from devices
Hey All, I have a Orbi 960 Series with 1 router and 2 satellites. I have am having issues with multiple devices dropping off constantly. I have a 5500 sq ft 2 story home (wood and stucco) ...
So I did add the 750 Series Mesh as a secondary mesh system last night. Transferred about 40 IOT devices over last night. Seems to have made the 960 Series mesh even worse. Alot of cameras, alarm panels and existing devices are dropping off and reconnecting constantly. The level 2 tech support had me go back a version on firmware on the 960 series, def seems to be worse. She also stated I am not the only one having trouble with the 960 series, people are not happy. I'm really trying to figure out what to do.
CrimpOn I believe there is around 110 total 2.4ghz devices, of which I moved apprx 40 to the 750 series mesh.
Casey
Now that you have moved some of the devices off of the 960 and onto the 750's network, you may want to drop the power level back down on the 960. Devices connecting, dropping, reconnecting, dropping, reconnecting is a prime example of devices hopping from satellite to router to satellite - meaning you have too much coverage (yes, there is such a thing). I am truly surprised that the CS rep had you bump the power back up to 100%.
Since you have the router and 2 satellites on the 960 side, I would start by dropping the transmit power back down to 25% and see if that helps with the stability. If the devices that are dropping/connecting/dropping/connecting are 2.4GHz band devices, drop that band only - leave the 5GHz band alone.
Unfortunately, while adding the 750 to the mix may help - it may hurt as well. While you can adjust the 2.4GHz and 5GHz bands on the 750 to use far away channels (as much as possible on the 5GHz), the hidden backhaul channels are the same for the 750 and 960. So that could cause some issues with router to satellite communications.
As for the DOS Attack/PortScans, that is a problem with the 6.3.7.10 version of firmware with the 960. While you can stop the logging of those - it doesn't stop them from happening. The 6.3.7.5 did not have that issue, but I don't remember what else changed between 6.3.7.5 and 6.3.7.10. You mentioned that 6.3.7.5 made things worse - but I'm wondering if it is not the 100% power level that is actually making it worse. You may want to try 6.3.7.5 with 25% power on 2.4GHz.