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Forum Discussion

Dirien's avatar
Dirien
Aspirant
Dec 31, 2024

Orbi 960 slow & intermittent connection

Hello, I have been using an Orbi 960 system running V7.2.6.31_5.0.24 with accompanying RBSE 960 satellites for a year now. When I first purchased the system, I noticed a number of devices were havi...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Dec 31, 2024

You might downgrade the system, RBS first then RBR lastly to v.21 version of FW. There has been many posts regarding bad behaviors with v.31. I currently have my 963 series online now and working well. On v.21 FW though. 

 

If you downgrade, you'll need to factorry reset and setup from scratch. Follow this PDF process: https://community.netgear.com/t5/Orbi-WIFI-6-AX-AND-Wi-Fi-6E-AXE/Procedure-for-Factory-reset-of-RBS850/m-p/2356834/highlight/true#M52575

 

  • Dirien's avatar
    Dirien
    Aspirant
    Dec 31, 2024
    Thanks for the suggestion! Has this particular firmware been out for over a year? I’ve been having issues since August 2023.
    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Dec 31, 2024

      Yes. It's most stable to date. 

      Lets get the system downgraded and factory reset then go from there. We can troubleshoot issues seen after that.

      • Dirien's avatar
        Dirien
        Aspirant
        Jan 02, 2025

        I was able to factory reset & downgrade firmware of Router + Satellites to V7.2.6.21. No difference in performance.