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Forum Discussion

Dirien's avatar
Dirien
Aspirant
Dec 31, 2024

Orbi 960 slow & intermittent connection

Hello, I have been using an Orbi 960 system running V7.2.6.31_5.0.24 with accompanying RBSE 960 satellites for a year now. When I first purchased the system, I noticed a number of devices were havi...
Dirien's avatar
Dirien
Aspirant
Dec 31, 2024
Thanks for the suggestion! Has this particular firmware been out for over a year? I’ve been having issues since August 2023.
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Dec 31, 2024

Yes. It's most stable to date. 

Lets get the system downgraded and factory reset then go from there. We can troubleshoot issues seen after that.

  • Dirien's avatar
    Dirien
    Aspirant
    Jan 02, 2025

    I was able to factory reset & downgrade firmware of Router + Satellites to V7.2.6.21. No difference in performance.

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Jan 02, 2025

      What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
      https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰

       

      What channel configurations are currently set on the router?  
      Any Wifi Neighbors near by? If so, how many?

       

      Got a layout floor drawing of where the RBR and RBS are placed so we can see how the home and placement is configured? 

       

      • Dirien's avatar
        Dirien
        Aspirant
        Jan 02, 2025

        All of the devices are more than 30 feet away from each other with several walls and floors in between. Backhaul connection is wireless and showing "Good". My layout is very similar to the one in the large multistory home with an additional router on the top floor that covers the areas where the basement and family room systems can't quite reach with good speeds.


        Current Layout: 5000 Sq Ft House
        Top Floor - 1 Satellite in my wife's office
        Main Floor - 1 Router connected to xFi Gateway located in Family Room
        Basement - 1 Satellite located in Theatre

         

        Channels - I don't have many WiFi neighbors overlapping with me. This is based on an analysis of the networks using a WiFi Analyzer on Windows. I originally had auto, but opted to try some manually selected channels after viewing the WiFi tool:
        2.4 GHz - 06
        5 GHz - 48
        6 GHz - 69