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Orbi 960 stopped, unable to re-setup, and get "check ethernet cable" error
I've had the Orbi RBRE960 system for under a year now, and it has worked perfectly until now. Came home yesterday to no internet and there were no events that I can think of that would interrupt any...
***UPDATE***
I called Netgear support and troubleshooting on the phone. We conducted all the troubleshooting that I had previously done, and did a few other things like manually entering mac address, etc.
Nothing worked and this was indeed a hardware issue as I had suspected. The Orbi router was not accepting the internet signal and all the cables were fine. We tested each port. The Orbi app and GUI did not detect the ethernet cable and WAN port status on the GUI was blank. The tech indicted that this was rare. We discussed storms as a causal factor but as far as I know there was no power outage, and likewise, all of my componentry run through a surge protector and hav no issues.
Since I am still within warranty, I was issued an RMA and should have a new unit soon. I expect no issues with the new unit and hopefully it will sync up properly.
Is there front LEDs ON on the RBS and RBR that are RED?
Is the CAX80 in router mode or modem only mode?
Orbi in AP Mode if the CAX80 is in router mode?
Do you have the wifi radios on the CAX80 disabled while in router mode?
Modem only mode would be recommended and use the Orbi system in router mode.
What CAT# cables are being used? CAT6A STP is recommended for 2.5Gb connections between the RBR and RBS.
Any LAN swtiches in between the RBR and RBS? Brand and model switche(s) if present.
Be sure to power OFF the CAX80 modem for 30 seconds then back ON as well.
Is there front LEDs ON on the RBS and RBR that are RED?
No red lights
Is the CAX80 in router mode or modem only mode?
It was in router mode. When I switched to modem only - I lost all access and now had to reset my router đ
This has now caused other issues and i have no wifi but am able to wire in with an ethernet cable
I'm becoming even more frustrated as I've been at this for hours now.
What CAT3 cables are being used? CAT6A STP is recommended for 2.5Gb connections between the RBR and RBS.
Any LAN swtiches in between the RBR and RBS? Brand and model switche(s) if present.
I was using a cat 6 cable that I verified is good.
Be sure to power OFF the CAX80 modem for 30 seconds then back ON as well.
I did this more than several times today.
So if you connect up 1 PC to MG port on the CAX80 in modem only mode and power it OFF for 30 seconds then back ON and wait about 2 minutes, does the one PC get internet services?
When you switch to modem mode, only the MG port or port 1 on the back of the CAX80 should be active. Would need to connect the RBR to one of these ports and as the modem reboots into modem mode, Reboot or power OFF the RBR for 15 seconds then back ON.
EDIT:
Yes, when I have teh laptop plugged into the router, and the router is powered on. WHen I power the router off, it comes back on. I was also able to get wifi up and running.
That sounds like I have to have good timing but I may try that tomorrow.
I think the problem I see is that once I put the router in modem mode, I have nothing to connect to the internet - so I lose it completely. I had the RBR connected to the MG port also - so I don't know. But I will try again tomorrow like I said.
For now, I was able to get the router back up and running so I at least have internet.Thank you for your help btw
Ok, so after disconnecting the laptop from the CAX80, you should turn OFF the CAX80, Connect up the RBR960 with it power OFF. Then power ON the CAX80, Then about 30 seconds later, power ON the RBR960. Give about 3 minutes. The front LED should blink WHITE, then turn OFF indicating a good connection from the CAX80 in modem mode. Don't connect up anything else to the back of the CAX80 in modem mode as the other ports are not usable while in modem mode, unless your ISP supports that.