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Orbi 960 stopped, unable to re-setup, and get "check ethernet cable" error
I've had the Orbi RBRE960 system for under a year now, and it has worked perfectly until now. Came home yesterday to no internet and there were no events that I can think of that would interrupt any...
***UPDATE***
I called Netgear support and troubleshooting on the phone. We conducted all the troubleshooting that I had previously done, and did a few other things like manually entering mac address, etc.
Nothing worked and this was indeed a hardware issue as I had suspected. The Orbi router was not accepting the internet signal and all the cables were fine. We tested each port. The Orbi app and GUI did not detect the ethernet cable and WAN port status on the GUI was blank. The tech indicted that this was rare. We discussed storms as a causal factor but as far as I know there was no power outage, and likewise, all of my componentry run through a surge protector and hav no issues.
Since I am still within warranty, I was issued an RMA and should have a new unit soon. I expect no issues with the new unit and hopefully it will sync up properly.
EDIT:
Yes, when I have teh laptop plugged into the router, and the router is powered on. WHen I power the router off, it comes back on. I was also able to get wifi up and running.
That sounds like I have to have good timing but I may try that tomorrow.
I think the problem I see is that once I put the router in modem mode, I have nothing to connect to the internet - so I lose it completely. I had the RBR connected to the MG port also - so I don't know. But I will try again tomorrow like I said.
For now, I was able to get the router back up and running so I at least have internet.
Thank you for your help btw
Ok, so after disconnecting the laptop from the CAX80, you should turn OFF the CAX80, Connect up the RBR960 with it power OFF. Then power ON the CAX80, Then about 30 seconds later, power ON the RBR960. Give about 3 minutes. The front LED should blink WHITE, then turn OFF indicating a good connection from the CAX80 in modem mode. Don't connect up anything else to the back of the CAX80 in modem mode as the other ports are not usable while in modem mode, unless your ISP supports that.
This did not work. The Orbi hung at blinking white and would not connect to the signal, then went to magenta. Now I am stuck in modem mode and have no way of switching back without starting from scratch all over again like I did yesterday and it takes time.
I'm connected to the router with my laptop but it will not let me access the settings to change it back to router mode. This happened yesterday and I had to reinstall everything like I was setting up my network for the first time.If I'm to guess, the problem seems to be with the Orbi router - it will NOT accept the signal from the router. I do not know why and like I said, it was fine just two days ago. Cable is fine and I even tried other known working cables.
I can't think of any reason at all that this would have happened but I am pretty upset that it did because I rely on this network being solid.
Power OFF the CAX80 then disconnect the RBR. Connect your laptop to one of the ports in back. Power ON the modem and let it come to ready. Then try to access the modems web page at 192.168.100.1 in a web browser on the laptop. Should be able to log in and change back to router mode.
Might try the CAX80 in router mode, turn OFF the wifi radios on the CAX80, then configure AP mode on the RBR960:
"Might try the CAX80 in router mode, turn OFF the wifi radios on the CAX80, then configure AP mode on the RBR960:"
But I have no way of connecting to the RBR ... that's the main issue. It will not connect.
I'm at a total loss and I can't spend any more time on it. I'm not an IT tech but I feel like I'm pretty okay with looking things up and have worked through issues before. I have to work also and if I have to use what I have then it's going to have to do for now. But I am likely going to try and find a local specialist to come see what's wrong with my set up which again was working fine two days ago, or get the Orbi tested because I think a this point there is something wrong with it.
thanks again for your help.