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Orbi 960 stopped, unable to re-setup, and get "check ethernet cable" error
I've had the Orbi RBRE960 system for under a year now, and it has worked perfectly until now. Came home yesterday to no internet and there were no events that I can think of that would interrupt any...
***UPDATE***
I called Netgear support and troubleshooting on the phone. We conducted all the troubleshooting that I had previously done, and did a few other things like manually entering mac address, etc.
Nothing worked and this was indeed a hardware issue as I had suspected. The Orbi router was not accepting the internet signal and all the cables were fine. We tested each port. The Orbi app and GUI did not detect the ethernet cable and WAN port status on the GUI was blank. The tech indicted that this was rare. We discussed storms as a causal factor but as far as I know there was no power outage, and likewise, all of my componentry run through a surge protector and hav no issues.
Since I am still within warranty, I was issued an RMA and should have a new unit soon. I expect no issues with the new unit and hopefully it will sync up properly.
You can't connect to 192.168.1.1, 10.0.0.1 or orbilogin.com at all?
Pressing the reset button in back for 15 seconds then release, with RBR disconnected from the CAX80, wait for the front LED to blink WHITE in about 2 minutes you can't access the RBR in router mode?
Ya, if you can find a someone that knows modems and routers locally, would be good to get some help on this. I can tell you that the CAX80 in modem mode with the RBR960 in router mode should work. I've had both mine connected in that configuration MANY times. Also in AP mode as well on the 960.
Something is going on there.
I'd get the CAX80 back to router mode and make sure it works well with out the Orbi system.
You can post the cable connections page and event logs page here so we can review these to make sure the modem doesn't show any issues in the logs.
You can't connect to 192.168.1.1, 10.0.0.1 or orbilogin.com at all?
Pressing the reset button in back for 15 seconds then release, with RBR disconnected from the CAX80, wait for the front LED to blink WHITE in about 2 minutes you can't access the RBR in router mode?
Every time I try to get into orbi login - even if wifi radios are off on the cax80 and I am on the Orbi wifi - it goes to my cax 80 settings. Tried everythign above and a few other things and nothing makes a difference. See below for current status.
Ya, if you can find a someone that knows modems and routers locally, would be good to get some help on this. I can tell you that the CAX80 in modem mode with the RBR960 in router mode should work. I've had both mine connected in that configuration MANY times. Also in AP mode as well on the 960.
I had the orbi in AP mode when I had first set it up - it was great. no issues at all until Saturday evening apparently.
I'd get the CAX80 back to router mode and make sure it works well with out the Orbi system.
You can post the cable connections page and event logs page here so we can review these to make sure the modem doesn't show any issues in the logs.
I have the cax80 back in router mode and it appears it's done quickly with the radio button on the front. The event logs only show today and I am unsure how to post her anyway unless I just copy and paste. I do not see any cable connections logs anywhere.
Current status:
The CAX80 is online as my router with my original network. Signal is okay and I can even get it far out on the property but it is spotty at times.
Connected the ethernet cable to the 2.4 port on the orbi, and then that to port 1 on the cax80. With this, I am able to see the Orbi network and log in but it seems limited and although it says secure, some sites were blocked. Signal was good out in two of the satellites but not in third one (where I need it the most). I am pretty sure this is how I had it set up before and I had the Orbi in AP mode.
Still unable to connect to the Orbi router to change to AP mode and have been trying this all day (again). Again, WHen I try to go to orbilogin it brings me to my cax80 settings despite the cax80 wifi being turned off.
Still unable to connect the Orbi router to the Orbi app and it still gets stuck on "check ethernet cable" which is good as stated, and connected. I've already deleted and reinstalled the Orbi app twice. I've already unplugged everything and tried reinstalling multiple times now.
So with the CAX80 back in router mode, disconnect the RBR from the CAX80 and setup the RBR for AP mode using the following method while disconnected from the CAX80. Be sure your wired PC is connected to the back of the RBR.