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Solved
Orbi 960 stopped, unable to re-setup, and get "check ethernet cable" error
I've had the Orbi RBRE960 system for under a year now, and it has worked perfectly until now. Came home yesterday to no internet and there were no events that I can think of that would interrupt any...
***UPDATE***
I called Netgear support and troubleshooting on the phone. We conducted all the troubleshooting that I had previously done, and did a few other things like manually entering mac address, etc.
Nothing worked and this was indeed a hardware issue as I had suspected. The Orbi router was not accepting the internet signal and all the cables were fine. We tested each port. The Orbi app and GUI did not detect the ethernet cable and WAN port status on the GUI was blank. The tech indicted that this was rare. We discussed storms as a causal factor but as far as I know there was no power outage, and likewise, all of my componentry run through a surge protector and hav no issues.
Since I am still within warranty, I was issued an RMA and should have a new unit soon. I expect no issues with the new unit and hopefully it will sync up properly.
***UPDATE***
I called Netgear support and troubleshooting on the phone. We conducted all the troubleshooting that I had previously done, and did a few other things like manually entering mac address, etc.
Nothing worked and this was indeed a hardware issue as I had suspected. The Orbi router was not accepting the internet signal and all the cables were fine. We tested each port. The Orbi app and GUI did not detect the ethernet cable and WAN port status on the GUI was blank. The tech indicted that this was rare. We discussed storms as a causal factor but as far as I know there was no power outage, and likewise, all of my componentry run through a surge protector and hav no issues.
Since I am still within warranty, I was issued an RMA and should have a new unit soon. I expect no issues with the new unit and hopefully it will sync up properly.
Glad they were able to get you an RMA. Only think you will need to do is reboot the CAX80, and after it starts it's reboot cycle, connect up the new RBR and begin the setup process or you can setup the new RBR off line from the CAX80 first, then once it's setup, reboot the CAX80, connect the RBR and you should be good to go.
