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lisakc's avatar
lisakc
Tutor
Apr 12, 2022
Solved

Orbi 960E will not connect to Netgear CM1150V modem

Orbi has always been a breeze to setup until today, just received my super spendy Orbi 960E Connected the router to the Xfinity netgear modem, CM 1150V and the link light would not go on on the modem...
  • plemans's avatar
    Apr 13, 2022

    What link light? 

    Is anything else plugged into the cm1150v? Reason I ask is xfinity only supports 1 public ip address. meaning only 1 device can be connected to it. 

    If there was, power off the cm1150v and the router and disconnect everything from both. (even coax from modem)

    Wait a couple minutes. 

    then connect coax back to modem and power it on. 

    wait a couple minutes for it to boot. 

    then connect port 1 on the modem to the wan port on the router. 

    then boot the router and wait a few minutes for it to fully boot. 

    then try setup.