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Forum Discussion
Anonymous
Aug 01, 2023Orbi 963 Devices not connecting
I have the router and 2 APs in a ~3100 sqft house with a basement. Router is in the attic with one AP backhaul hardwired and the other wireless for now. Setup has been relatively good until rece...
- Aug 04, 2023
Glad you got it working. Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡
FURRYe38
Aug 02, 2023Guru - Experienced User
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR📡 and RBS🛰️ to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰️
This attic space well ventilated and cool?
Does this happen with the RBS turned OFF?
Does this happen with both wireless and wired devices?
What channel configurations are currently set on the router?
For that size of home, the RBR and just 1 RBS is needed. Can you turn off one RBS and observe?