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Orbi and internet dropping
I have had the Orbi RBS750 with a Spectrum internet modem working together since October of 2021. In the middle of February 2022 the internet starting dropping randomly. There were no internet outa...
The problem was a splitter on the box outside the house. Thanks again
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
There a front LED thats PINK on the RBR when this happens?
The modem has CM MAC and MTA MAC numbers on it, no model number
The manufacturer of the modem is Sercomm, model ES2251
Chief2019, I've seen some mixed reviews on this modem with a lot of reports of it dropping internet (Puma 6 chip set) I believe this modem provides both Internet and Voice - are you getting your voice service through it as well? If so, the next time your internet goes down, check your telephone service as well. If it is down (i.e. no dial tone), then it is the modem itself dropping, not the Orbi. I had this problem with a different Spectrum modem, but same symptoms.
Chief2019 wrote:The manufacturer of the modem is Sercomm, model ES2251
Thank you, I do not have the voice service
Along with what TC_in_Montana mentioned, lets make sure the ISP signal up to the modem is working well.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router?article=24311
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html
Chief2019 wrote:
The manufacturer of the modem is Sercomm, model ES2251