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Forum Discussion

Dazza762's avatar
Dazza762
Luminary
Sep 30, 2021

Orbi app and admin not showing all online devices

I've noticed recently that when I check online devices on both the Orbi app and the admin access website, it's not showing various devices as online when I know for a fact they are. Such as the deskt...
Dazza762's avatar
Dazza762
Luminary
Oct 04, 2021

anyone?

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Oct 04, 2021

    Has a factory reset and setup from scratch been performed since last FW update?

    • Dazza762's avatar
      Dazza762
      Luminary
      Oct 04, 2021

      No. I'd hoped I woulnd't have to do that after a simple update. Is that the best thing to try?

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Oct 04, 2021

        For now yes. I would use a wired Pc and web browser to set up the RBR. You can leave the RBS OFF while you reset the RBR. Just use same SSID name and password.