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Forum Discussion
Orbi App and orbilogin.net stop working
Current set-up: RBR850 Router RBS850 Satellite - Wired Backhaul RBS850 Satellite - Wired Backhaul RBS750 Satellite - Wired Backhaul RBS750 Satellite - Wireless Backhaul My system is working g...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Has a power off for 1 minute then back ON with the ISP modem and Orbi system been performed since last update?
Is Armor enabled on the RBR?
Had to go reboot in order to answer your questions!
Firmware: 3.2.18.1. No updates available
Connected to Arris SB8200 (running Xfinity Internet)
Over the last month I've had to power cycle the system numerous times to get the app/orbilogin.net to work. And to reiterate, the actual network is working fine, just need to reboot to re-acquire access to the app/site.
Armor is not enabled
Have you tried accessing 192.168.1.1 instead of orbilogin.net?
Has a factory reset and setup from scratch been performed since last update?
Yes, I've tried accessing the IP directly when the issue happens. It still just hangs and doesn't connect.
No, I have not done a full factory reset. Was trying to avoid that as the network itself seems to be working quite well aside from this occasoinal inability to access the network management tools.
Try a reset on the RBR and setup from scratch using a web browser...