Orbi App can't connect to RBR850 in AP mode...

FURRYe38
Guru - Experienced User
May 27, 2020
Is your RBR in AP mode set for Dynamic IP address assignment or set for Static IP address?
Toggil1 wrote:
Same thing happens to me in AP mode on the Samsung Orbi App, without a factory reset on the latest firmware. It says the other Netgear Router R9000 model is unsupported.

The work around is to connect remotely to the RBR850 in the App
- Toggil1
  Aspirant
  May 27, 2020
  it is set to dynamic ip address
  - FURRYe38
    Guru - Experienced User
    May 27, 2020
    Ok, well I was hoping that maybe that was a factor. Mines set for static and I see this problem as well.
    
    How about setting up a IP address reservation on your host router for the RBR in AP mode...this make any difference?
Christian_R
NETGEAR Employee Retired
Jun 02, 2020
Hello FURRYe38, farmrt88, and Toggil1,

I noticed most of you mention that you have Android. Would you guys mind confirming the current Orbi app version you have installed on your Android device. I've brought this up to our product teams, thanks everyone for bringing this to our attention.

Best,

Christian
- FURRYe38
  Guru - Experienced User
  Jun 02, 2020
  v2.5.4.1036.
  Just checked the Google store, nothing new available.
- pkgadd
  Luminary
  Jun 06, 2020
  orbi app v2.5.4.1036 on android 7.1, android 9 and android 10 all show the same behaviour. RBR850 and RBS850 are running V3.2.15.25_1.3.15.
  
  The orbi app usually succeeds connecting immediately after rebooting the RBR850, but that stops working after a few hours (unless I'd reboot the RBR850 again)
  - FURRYe38
    Guru - Experienced User
    Jun 06, 2020
    Thanks for letting us know. I would open up a ticket on this so that NG is aware of your experiences as well.
    pkgadd wrote:
    orbi app v2.5.4.1036 on android 7.1, android 9 and android 10 all show the same behaviour. RBR850 and RBS850 are running V3.2.15.25_1.3.15.
    
    The orbi app usually succeeds connecting immediately after rebooting the RBR850, but that stops working after a few hours (unless I'd reboot the RBR850 again)
- farmrt88
  Star
  Jun 07, 2020
  Can you also pass along that the iOS orbi app version with the same issue is 2.5.2.1?
  
  Thank you
  - FURRYe38
    Guru - Experienced User
    Jun 07, 2020
    Information is already in NG hands. Thankl you.
    farmrt88 wrote:
    Can you also pass along that the iOS orbi app version with the same issue is 2.5.2.1?
    
    Thank you

Forum Discussion

Orbi App can't connect to RBR850 in AP mode...