Forum Discussion

Guru - Experienced User

May 26, 2020

Orbi App can't connect to RBR850 in AP mode...

Just wondering if anyone here in the Orbi AX forums has noticed that either Apple or Android versions or both, that Orbi app can no longer connect to the RBR850 when in AP mode? Seems that it wa...

FURRYe38

Guru - Experienced User

May 31, 2020

Well, this seems to be a problem again. Orbi app was updated two days ago v2.5.2.1. Power was off sometime yesterday when I was not home then we had a ISP outage. I didn't check the Orbi app yesterday after services were restored. Woke this morning to check on the app and again, the app is reporting "Unsupported router" message in the app. :smileyfrustrated:

Christian_R

NETGEAR Employee Retired

Jun 01, 2020

Hello Orbi AX Family,

Curious to know if you guys have had a chance to roll back a previous firmware version on the RBR850. If so, I'm interested in hearing the results.

Thanks,

Christian

FURRYe38
Guru - Experienced User
Jun 02, 2020
I have not. I will do this this today. I need to anyways as v15.25 is causing my 1 NEST controller to not keep connected very well.
I'll report back my findings.
Christian_R wrote:
Hello Orbi AX Family,

Curious to know if you guys have had a chance to roll back a previous firmware version on the RBR850. If so, I'm interested in hearing the results.

Thanks,
Christian
FURRYe38
Guru - Experienced User
Jun 02, 2020
Ok, I just downgraded the RBS and RBR to v11.2. Rebooted everthing.
I can access the RBR in AP mode using the app on both apple and android:
Christian_R wrote:
Hello Orbi AX Family,

Curious to know if you guys have had a chance to roll back a previous firmware version on the RBR850. If so, I'm interested in hearing the results.

Thanks,
Christian