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Forum Discussion

FURRYe38's avatar
FURRYe38
Guru - Experienced User
May 26, 2020

Orbi App can't connect to RBR850 in AP mode...

Just wondering if anyone here in the Orbi AX forums has noticed that either Apple or Android versions or both, that Orbi app can no longer connect to the RBR850 when in AP mode?    Seems that it wa...
Toggil1's avatar
Toggil1
Aspirant
May 27, 2020

Same thing happens to me in AP mode on the Samsung Orbi App, without a factory reset on the latest firmware.  It says the other Netgear Router R9000 model is unsupported.

 

The work around is to connect remotely to the RBR850 in the App

 

 

 

 

 

Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Jun 02, 2020

Hello FURRYe38, farmrt88, and Toggil1, 

 

I noticed most of you mention that you have Android. Would you guys mind confirming the current Orbi app version you have installed on your Android device. I've brought this up to our product teams, thanks everyone for bringing this to our attention. 

 

Best,

Christian 

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jun 02, 2020

    v2.5.4.1036.

    Just checked the Google store, nothing new available. 

  • pkgadd's avatar
    pkgadd
    Luminary
    Jun 06, 2020

    orbi app v2.5.4.1036 on android 7.1, android 9 and android 10 all show the same behaviour. RBR850 and RBS850 are running V3.2.15.25_1.3.15.

     

    The orbi app usually succeeds connecting immediately after rebooting the RBR850, but that stops working after a few hours (unless I'd reboot the RBR850 again)

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Jun 06, 2020

      Thanks for letting us know. I would open up a ticket on this so that NG is aware of your experiences as well. 

      pkgadd wrote:

      orbi app v2.5.4.1036 on android 7.1, android 9 and android 10 all show the same behaviour. RBR850 and RBS850 are running V3.2.15.25_1.3.15.

       

      The orbi app usually succeeds connecting immediately after rebooting the RBR850, but that stops working after a few hours (unless I'd reboot the RBR850 again)

       

  • farmrt88's avatar
    farmrt88
    Star
    Jun 07, 2020
    Can you also pass along that the iOS orbi app version with the same issue is 2.5.2.1?

    Thank you
    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Jun 07, 2020

      Information is already in NG hands. Thankl you. 

      farmrt88 wrote:
      Can you also pass along that the iOS orbi app version with the same issue is 2.5.2.1?

      Thank you

       

      • nakenergy's avatar
        nakenergy
        Guide
        Jun 08, 2020

        Same issue on AX4200. Unless the router is rebooted the IOS app does not connect. Once rebooted it connects for some time and then the same issue.