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Forum Discussion

FURRYe38's avatar
FURRYe38
Guru - Experienced User
May 26, 2020

Orbi App can't connect to RBR850 in AP mode...

Just wondering if anyone here in the Orbi AX forums has noticed that either Apple or Android versions or both, that Orbi app can no longer connect to the RBR850 when in AP mode?    Seems that it wa...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Jun 02, 2020

Hello FURRYe38, farmrt88, and Toggil1, 

 

I noticed most of you mention that you have Android. Would you guys mind confirming the current Orbi app version you have installed on your Android device. I've brought this up to our product teams, thanks everyone for bringing this to our attention. 

 

Best,

Christian 

farmrt88's avatar
farmrt88
Star
Jun 07, 2020
Can you also pass along that the iOS orbi app version with the same issue is 2.5.2.1?

Thank you
  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jun 07, 2020

    Information is already in NG hands. Thankl you. 

    farmrt88 wrote:
    Can you also pass along that the iOS orbi app version with the same issue is 2.5.2.1?

    Thank you

     

    • nakenergy's avatar
      nakenergy
      Guide
      Jun 08, 2020

      Same issue on AX4200. Unless the router is rebooted the IOS app does not connect. Once rebooted it connects for some time and then the same issue.

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Jun 08, 2020

        Please open a support ticket and let NG know what your seeing:

        https://www.netgear.com/support/product/RBS50Y.aspx#

         

        Thank you. 

        nakenergy wrote:

        Same issue on AX4200. Unless the router is rebooted the IOS app does not connect. Once rebooted it connects for some time and then the same issue.