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Forum Discussion
Orbi App (iPhone) on iOS 15.3.1 not seeing RBK960E
I am currently using the newest quadband RBK960E. Up until recently, everything worked fine, but now I cannot see the router when connecting from the app. I am, unfortunately, also unable to connec...
actually, I realized that i was trying to log into the webpage from a different profile in chrome, so I was able to solve that side of it. However, I still can't get into the router from the iOS app. Not sure what really is going on there.
Try deleting the ORBI app from your iPhone and then re-install it. Also, turn off "Private Wi-Fi Address" on your phone.
It is possible that your ORBI system has "Access Controls" turned on and is not allowing your iPhone to connect because the iPhone's is generating random MAC addresses and is unknown to the router.
Good Luck!