Orbi AX1800 WiFi 6 Dual-band Mesh Router(RBR350)

Netgear has set up a community forum specifically for the Orbi AX (WiFi 6) products. Most of the people who watch that forum are more likely to have experience with Orbi AX and know how to work it better than those of us who follow this "general Orbi" forum. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/Orbi-AX/bd-p/en-home-orbi-ax

Please use this link to the main forum product list to review and choose where to make your posts. 
https://community.netgear.com/t5/NETGEAR-Forum/ct-p/en-netgear

Thank you

---

Netphase wrote:
I have been through all the step by step setup configuration for my Orbi , with my internet provider and I don’t seem to have internet .
The only way I get internet from Orbi is when I connect it to my original router that was provided by my internet provider ,through an Ethernet cable .Any advise on specific setup that I need to change or install for my Orbi to connect directly to my nbn box?
Thanks

---