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Forum Discussion
sullivanpt
Oct 19, 2020Tutor
ORBI AX4200 - Cannot logout
Help I cannot logout of my Orbi Web Admin. When I navigate to http://192.168.1.1 I am NOT presented with a login page; I'm already logged in. If I then press the "logout" button on the top ri...
- Oct 19, 2020
Has a factory reset and setup from scratch been performed since last FW update? If not, try this. Be sure to clear all browser caches. I would use Edge to walk thru the setup wizard. Be sure to write down all important information during the setup wizard process.
FURRYe38
Oct 19, 2020Guru - Experienced User
Be sure to clear out all browser caches before entering the web page. Exit the browser then try again.
This happen with other browsers?
Do you save the login info, admin and PW in the browser profie?
sullivanpt
Oct 19, 2020Tutor
Thanks, all good things to check; but it's not a browser auto sign in. I've tried on 2 browsers on my PC: chrome & edge. I've tried from the browser on my phone. I've tried from the browser on my son's PC. None encounter a password prompt.
- FURRYe38Oct 19, 2020Guru - Experienced User
Has a factory reset and setup from scratch been performed since last FW update? If not, try this. Be sure to clear all browser caches. I would use Edge to walk thru the setup wizard. Be sure to write down all important information during the setup wizard process.
- Mikey94025Oct 20, 2020Hero
You could also try changing the password and see what happens. Any password helper plugin or saved cookies should fail once the password is different.
- sullivanptOct 23, 2020Tutor
For the record, I tried to change the password to something else, but was unable to. The old "old password" would not accept anything I tried: leaving it blank, the factory default, or the password I entered during setup (which the satellites did get correctly).
So I punted and tried the router factory reset. It's all good now: both the router and the satellite web admin portals prompt for the correct admin password.
Thanks for all the help!
- FURRYe38Oct 23, 2020Guru - Experienced User
Enjoy. :smileywink: