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Orbi AX4200 - RBR750, 3 satellites - computers keep disconnecting during video-calls
Hello,
as mentioned in the title, the wireless connection from my Orbi System (Orbi AX4200, RBR750 - 3 satellites) keeps breaking up during video calls (happens more often when its a call of multiple people) - no matter if Zoom, MS Teams or Google Hangouts.
Happens on a MacBook Pro 2022 with Wifi6, MacOS 12.2.1 as well as on a Lenovo ThinkPad X1, Win10.
Anything I could do about it? With all other devices the connection seems to be stable.
Best,
Emanuel
4 Replies
What speeds do you pay for for both upstream and downstream.
A lot of people find their downstream speeds are fine but have low upstream.
also, many video conference apps (zoom, etc) have a built in speed/quality test. Try running that.
What modem/gateway are you connected to?
I have 250 down and 50 up which is very reliable - its also for sure not the internet speed as it works perfectly fine when connected by cable. Its really the problem that the whole computer loses the connection to the wireless network and is reconnecting - so I rather see it as a wireless problem (so of the Orbis) than of my internet connection.
Are you using wpa3? (try wpa2)
Also, is ipv6 enabled?
Have you tried disabling sip alg? and then rebooting.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Try setting CTS values to 2347 Under Advanced Tab/Advanced Settings/Wireless Settings
EmeP wrote:
Hello,
as mentioned in the title, the wireless connection from my Orbi System (Orbi AX4200, RBR750 - 3 satellites) keeps breaking up during video calls (happens more often when its a call of multiple people) - no matter if Zoom, MS Teams or Google Hangouts.
Happens on a MacBook Pro 2022 with Wifi6, MacOS 12.2.1 as well as on a Lenovo ThinkPad X1, Win10.
Anything I could do about it? With all other devices the connection seems to be stable.
Best,
Emanuel
