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Forum Discussion
EmeP
Mar 25, 2022Aspirant
Orbi AX4200 - RBR750, 3 satellites - computers keep disconnecting during video-calls
Hello, as mentioned in the title, the wireless connection from my Orbi System (Orbi AX4200, RBR750 - 3 satellites) keeps breaking up during video calls (happens more often when its a call of mult...
FURRYe38
Mar 25, 2022Guru - Experienced User
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try setting CTS values to 2347 Under Advanced Tab/Advanced Settings/Wireless Settings
EmeP wrote:
Hello,
as mentioned in the title, the wireless connection from my Orbi System (Orbi AX4200, RBR750 - 3 satellites) keeps breaking up during video calls (happens more often when its a call of multiple people) - no matter if Zoom, MS Teams or Google Hangouts.
Happens on a MacBook Pro 2022 with Wifi6, MacOS 12.2.1 as well as on a Lenovo ThinkPad X1, Win10.
Anything I could do about it? With all other devices the connection seems to be stable.
Best,
Emanuel