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Forum Discussion
mirage_man
Sep 01, 2020Guide
Orbi ax4200 and LG OLED amazon and Netflix streaming issues. Buffering and dropping out of 4K
Just purchased an Orbi AX4200 Mesh system along with upgrading my internet service to 400mbps. I sat down to watch a show on Amazon Prime and I'm getting buffering and the video quality constantly dr...
FURRYe38
Sep 02, 2020Guru - Experienced User
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Is the Orbi system operating in Router or AP mode?
What devices do you have connecrted to the system?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try disabling the following and see:
Armor, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).
Has a factory reset and setup from scratch been performed since last FW update?
mirage_man
Sep 29, 2020Guide
Well not sure what happened but the issue seems to have resolved itself.
- FURRYe38Sep 29, 2020Guru - Experienced User
Probably not Orbi related. Please mark your thread as solved.
Enjoy.
mirage_man wrote:
Well not sure what happened but the issue seems to have resolved itself.