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Orbi AX4200; Slow Download, Fast Upload
Hi, I have a gigabit fiber connection through CenturyLink, and my wired connection hits those speeds. However, my 5ghz wifi download speeds seem to be capped between 180-250Mbps, but upload speeds a...
Hello,
Thanks for the response. I believe that I discovered the culprit: my Sony ST-HT5000 soundbar. The subwoofer connects to the sound bar wirelessly and it was connecting at the 5.8 GHz RF Band. After I switched that to 5.2 GHz, and tested devices connected to the satellite, I am getting between 600-700 mbps.
Unfortunately, because the router and soundbar are in the same room (about 10 feet apart), there is still some interference; speed results are between 300-400 mbps for devices connected to the router.
Not a perfect solution but is doable.
What Firmware version is currently loaded?
Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
Thank you for responding. My Orbi's firmware is V3.2.18.1_1.4.14. I do not have the Orbi connected to my modem/router, so I don't believe there would be a double NAT issue. The internet cable connects from the wall directly into the Orbi, and then I configured the Orbi settings page (Basic->Internet) to enter my PPPoE login/pw.
The issue I'm having with only the Orbi connected is the same issue when using only CenturyLink's modem/router--wired connection is 1gbps up/down, but 5ghz wifi is 200mbps down/1gbps up. It seems there is some key setting or something simple that is limiting my wifi download speed but not the upload portion.
Any ideas? Let me know if you need more info.
Thanks!
WMM should be enabled always, however this would not effect a wired LAN cable speed test. You should see near same on the download as the upload if your ISP supports those speeds on the UP and Down.
Does your ISP require PPPoE account info to connect to there ONT?
Try a factory reset on the RBR. Leave OFF the RBS. Walk thru the set up wizard. Soon as the RBR is setup, try a wired speed test with 1 wired PC connected to the RBR. Nothing else connected. Use Ooklas installable speed test app. Try different test servers near by to compare...
I will leave WMM on, but turning it off/on did not impact performance. My wired speed is working correctly and both up/down speeds are roughly the same. The issue is with the download speed on wifi. I have factory reset with no affect on performance. Wifi download speeds stay around 200mbps with upload of around 900mbps.
Let me know if you can think of other options. Thanks!
Make contact with Christian_R and ask for access to the new beta thats now running about. See if this helps. If not, If your sure the wifi is the problem accross multiple devices, i'd contact NG support and ask about an RMA.