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JackaMo's avatar
JackaMo
Tutor
Jun 28, 2021
Solved

Orbi AX4200; Slow Download, Fast Upload

Hi, I have a gigabit fiber connection through CenturyLink, and my wired connection hits those speeds. However, my 5ghz wifi download speeds seem to be capped between 180-250Mbps, but upload speeds a...
  • airh0ps77's avatar
    airh0ps77
    Jul 30, 2021

    Hello,

    Thanks for the response. I believe that I discovered the culprit: my Sony ST-HT5000 soundbar. The subwoofer connects to the sound bar wirelessly and it was connecting at the 5.8 GHz RF Band. After I switched that to 5.2 GHz, and tested devices connected to the satellite, I am getting between 600-700 mbps.

    Unfortunately, because the router and soundbar are in the same room (about 10 feet apart), there is still some interference; speed results are between 300-400 mbps for devices connected to the router.

    Not a perfect solution but is doable.

airh0ps77's avatar
airh0ps77
Aspirant
Jul 29, 2021

I am having this same issue. I just picked this up 2 days ago to replace a Linksys Velop, because the connection in my back home office was terrible; under 100 Mbps; I have Gigabit Internet from Xfinity. Devices connecting to the AX4200 satellite are averaging above 700 Mbps. And any wired devices to the main router are consistently over 900. I am sitting in the same room with the main router and the average wireless speeds (for iOS devices, Windows laptop) are under 25 Mbps.

Not certain what to do at this point, I would hate to return it and reconnect my Linksys, but I would think that this system, with its rave reviews, would be a bit more stabled and better.

 

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jul 29, 2021

Be sure when you move to either the RBR or RBS that you disable the wifi radios on the mobile devices then back ON before speed testing. Sometimes mobile deivices will keep the connection to the farther signal thus giving slower speed test results until you force the device to disconnect from the signal then re-connect. Some devices will not roam well to other stronger signals. It's up to devices to pick and choose where they connect.

 

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

 

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite

airh0ps77 wrote:

I am having this same issue. I just picked this up 2 days ago to replace a Linksys Velop, because the connection in my back home office was terrible; under 100 Mbps; I have Gigabit Internet from Xfinity. Devices connecting to the AX4200 satellite are averaging above 700 Mbps. And any wired devices to the main router are consistently over 900. I am sitting in the same room with the main router and the average wireless speeds (for iOS devices, Windows laptop) are under 25 Mbps.

Not certain what to do at this point, I would hate to return it and reconnect my Linksys, but I would think that this system, with its rave reviews, would be a bit more stabled and better.

 

 

 

  • airh0ps77's avatar
    airh0ps77
    Aspirant
    Jul 30, 2021

    Hello,

    Thanks for the response. I believe that I discovered the culprit: my Sony ST-HT5000 soundbar. The subwoofer connects to the sound bar wirelessly and it was connecting at the 5.8 GHz RF Band. After I switched that to 5.2 GHz, and tested devices connected to the satellite, I am getting between 600-700 mbps.

    Unfortunately, because the router and soundbar are in the same room (about 10 feet apart), there is still some interference; speed results are between 300-400 mbps for devices connected to the router.

    Not a perfect solution but is doable.