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Forum Discussion
ORBI AX4200 strange issue with connections
Hi All, I am hoping you can help. I bought the Orbi AX4200 (RBR750) Mesh System in January 2021 and added an additional satellite in March, and I was truly amazed at the speeds and coverage. I ...
I also turned off the Traffic Meter and enabled IPv6 this morning, and neither seems to have had any impact.
A few questions regarding your setup:
1) How many satellites do you have?
2) How far apart are the satellites from the router?
3) Are there any nearby neighbors with WiFi signals "visible" to your system?
4) Are the interruptions/dropouts on one band or both?
Since every location has its own "personality" due to thousands of variables, there is no "one size fits all" solution. Most of the issues seen on this forum are related to NetGear firmware interacting with WiFi device firmware. Finding a solution for your situation may not work for anyone else due to the variables involved, e.g., construction of your house, location of appliances/furniture, signal interfernece, etc.. Implementing any solution is a trial and error process that can be very frustrating and time consuming.
There are a few common steps to try that seem to help:
1) Set your 2.4 gHz band to a static, non-overlapping channel. Channel 1, 6 or 11.
2) Turn off the AX part of 2.4 gHz band.
3) Set your 5 gHz band to a static channel. Channel 48 is what I use.
4) A factory reset and configuration from scratch (not a backup config file!) helps a lot of folks.
I recommend trying each of the steps above one at a time. Allow the ORBI to "settle" for several hours in between steps. If none of the first three help, then a factory reset may be your best bet. Good Luck!
I have 2 satellites, and one is upstairs and about 40ft from the router, the second is about 25ft from the router with walls between.
On my phone, checking for other wireless signals, I get about a dozen on various frequencies.
No dropouts, just truly terrible speeds. Since posting the message, all connections in the house are hovering around 80Mbps with dips into the low 20Mbps range on download speeds.
The interesting thing is that the slow speeds are on both the 2.4Ghz and 5Ghz connections. I set the 2.4Ghz to a set channel from Auto and will give that a try.
I am not sure how to turn off the AX portion of the 2.4Ghz band, but I will dig for that.
I am also using a set Channel 48 for 5Ghz already, though 2.4Ghz was set to Auto.
I don't really want to go the Factory Reset route, if possible, but hopefully someone on here will have some other options to try. The Cable Modem uses the same default IP Address for Management, so the setup gets goofy on this router until I get it to work long enough to change the default IP. Finding that issue took a bit the first time around and several factory resets. :D
Found the AX, and disabled that for the 2.4Ghz. Testing now to see if that changes anything for the 5Ghz range. I hesitate to turn off the AX for 5Ghz, since that will knock out the faster ranges...
Splattoramus wrote:
I have 2 satellites, and one is upstairs and about 40ft from the router, the second is about 25ft from the router with walls between. 25 feet is too close between the RBR and the RBS. 30 feet or more.
On my phone, checking for other wireless signals, I get about a dozen on various frequencies.
No dropouts, just truly terrible speeds. Since posting the message, all connections in the house are hovering around 80Mbps with dips into the low 20Mbps range on download speeds.
The interesting thing is that the slow speeds are on both the 2.4Ghz and 5Ghz connections. I set the 2.4Ghz to a set channel from Auto and will give that a try.
I am not sure how to turn off the AX portion of the 2.4Ghz band, but I will dig for that.
I am also using a set Channel 48 for 5Ghz already, though 2.4Ghz was set to Auto.
I don't really want to go the Factory Reset route, if possible, but hopefully someone on here will have some other options to try. The Cable Modem uses the same default IP Address for Management, so the setup gets goofy on this router until I get it to work long enough to change the default IP.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Well, I finally got to the Factory Reset and there is no change. I am still seeing 200Mbps speeds at best from devices onboth 5Ghz and 2.4Ghz. :(
I should also note that I am unable to run a cable for the backhaul. I also moved the closest satellite to about 35ft away from the router.
Any other ideas?
