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Forum Discussion
Orbi AX4200 WiFi 6 Router (RBR750) doesn't detect internet connection
My router isn't detecting the internet connection from my modem. However, I know the internet connection is good because I can use an ethernet cable to connect my PC to the modem and have access to t...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
Firmware version: 4.6.7.13
ARRIS SB6190 modem (not provided by ISP [Comcast] but it is compatible with Comcast's signal)
Yes, the power off/on cycling has been completed since the last update.
I followed your instructions and the router cannot make an internet connection.
My computer is only functional with an ethernet connection from the modem.
What's the connection rate show on the Connection Status for the WAN port on the RBRs web page under Advanced Tab?
What is the CAT# LAN cable between the modem and RBR? CAT6 is recommended.
Also, be aware that the SB6190 has a vulnerability and is not recommended.
Thanks for your follow-up. Earlier this morning, I called Netgear Tech support and they were able to resolve the issue for me.
I wasn't aware that the SB6190 had a vulnerability. Thanks for sharing that information. I'll look at replacing it in the near future.
Let us know what NG support did to resolve this for you...Might be help for others to know.