NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Paul2323B
Apr 24, 2022Aspirant
Orbi AX4200 WiFi 6 Router (RBR750) doesn't detect internet connection
My router isn't detecting the internet connection from my modem. However, I know the internet connection is good because I can use an ethernet cable to connect my PC to the modem and have access to t...
Paul2323B
Apr 25, 2022Aspirant
Firmware version: 4.6.7.13
ARRIS SB6190 modem (not provided by ISP [Comcast] but it is compatible with Comcast's signal)
Yes, the power off/on cycling has been completed since the last update.
I followed your instructions and the router cannot make an internet connection.
My computer is only functional with an ethernet connection from the modem.
FURRYe38
Apr 25, 2022Guru - Experienced User
What's the connection rate show on the Connection Status for the WAN port on the RBRs web page under Advanced Tab?
What is the CAT# LAN cable between the modem and RBR? CAT6 is recommended.
Also, be aware that the SB6190 has a vulnerability and is not recommended.