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Forum Discussion
ORBI AX6000 coming up as public
I have been running Orbi for years. For the last few years I have run a Fibe modem straight to my ORBI, and then all of my internet access downstream from there. I have one router, one wired satellit...
What do you mean by coming up as public?
What model orbi do you have? RBK850 or 860 series?
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
How many RBS are deployed?
What is the size of your home? Sq Ft?
Does this happen with the RBS turned OFF?
Does this happen with both wireless and wired devices?
What channel configurations are currently set on the router?
Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message
Something to contact Apple about for issues seen on there products.
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
Screenshot to show error Apple says comes on public networks
Firmware v4.6.14.3
Sagemcom big white “5628” but will have to confirm when home
Same CAT 6 I’ve been using for years.
Two RBS. One wired, one wireless.
2100sqft
Haven’t tried without RBS
Wired to wireless RBS and wireless have issue
2.4GHz Auto
5GHz 48
Apple sees this error in phones at hotels, or college kids in dorms. PC seeing same error.
I have done a number or reset attempts in all sorts of configurations including leaving it all off all day today, and turning whole house off for ten minutes, as well as sequencing modem, router, satellite.
I am at work right now but can provide more in a few hours, or tomorrow.
Firmware v4.6.14.3
Sagemcom big white “5628” but will have to confirm when home
Same CAT 6 I’ve been using for years.
Two RBS. One wired, one wireless.
2100sqft
Haven’t tried without RBS
Wired to wireless RBS and wireless have issue
2.4GHz Auto
5GHz 48
Apple sees this error in phones at hotels, or college kids in dorms. PC seeing same error.
I have done a number or reset attempts in all sorts of configurations including leaving it all off all day today, and turning whole house off for ten minutes, as well as sequencing modem, router, satellite.
I am at work right now but can provide more in a few hours, or tomorrow.
What model orbi do you have? RBK850 or 860 series?
The the ISP Modem. I Think thats a modem with built in router and wifi already.
If your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
Try option #2 first...That ISP app is from your ISP, not from Orbi system. Something you need to contact your ISP about.
RBK850
It is a modem with router built in.
Wifi is disabled from the modem
I had this set up and running successfully for years.
I will have to dig further into modem configurations. The ISP forum was talking about a bug that may disable and reactivate the modem's wifi, which could have altered other settings.
Disabling the wifi on the ISP router only does that. Does not remove the double NAT condition.
One of the 3 options should help. However again, might need to contact the ISP.
Good Luck.