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Orbi AX6000 RBK852 Slow Wireless performance
I just picked up an Orbi RBK852 AX6000 Mesh system with 1 satellite to replace my 2 year old Linksys WRT3200. Our home recently connected to a brand new Spectrum/Charter Fiber buildout. Our service...
You didn't put what device you were testing on.
When you test on the orbi app, it hosts the test on the router.
when you test with the speedtest app, it hosts the test on your wireless device.
And usually the bottleneck in testing isn't the router, but the wireless device you're testing on.
I have tested this on 3 different Android phones, 2 laptops - Dell & HP and now one Fire Tablet. Link speed runs 800+ on all devices expect 1 laptop where its running 500ish.
Speed Test Speeds from app/device are running 250-270ish consistently across multiple test servers.
I also just changed the CTS/RTS Threshold for both 2.4 & 5g from the default of 64 to 2347.
I will state that one the initial firmware upgrade was done thru the online update, the update didnt take and was unsuccessful on the Satellite. After a power cycle it did show updated, but it wasnt the same version as the Router.
After that I downloaded the manual update files from Netgear. I performed an Erase thru the Router Login page. When the erase was complete, the firmware did not revert back to the original factory installed firmware.
However, I did manually update firmware on the Satellite first, then re-installed the firmware on the router & power cycled everything again.
I think I should have done a hard reset on both the Router and the Satellite. I may try doing that tomorrow.
Lastly, when the Router package was received (shipped from Amazon), the actual Netgear box was beat to hell. It was pacakged inside a much larger Amazon box with no packing materials in it.
The router contents appeared undamaged and new, but the actual box looked very well used.
One concern was that was there any possible damage done due to bouncing around during shipping.
I am kinda at a loss. I am gonna wait for Netgear 2nd level support to call back to see if they have any idea. If that comes up blank, then I'll likely return this unit and possibly try another Orbi or look a different route.
The last new Netgear router I bought was a Nitehawk about 4 years ago. It lasted 13 months and died. Really hoping the Orbi isnt in that same category.