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Forum Discussion
Orbi AX6000 (RBK852) SSID dissappears
I have an RBK852 (firmware V3.2.15.32_1.3.25) with 1 satellite. Recently I've been having issues where the SSID completely vanishes and all devices no longer have internet connection. When this happe...
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Has a factory reset and setup from scratch been performed since last FW update?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try disabling the following and see:
Armor, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).
- I’ve tied all of that. Have even contacted Netgear support and purchased the extended protection plan before they would help me. At this point I wish I could return this device. $700 and it should work much better than it does.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Has a factory reset and setup from scratch been performed since last FW update?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
Any Wifi Neighbors near by? If so, how many?How was the FW updated?
How many devices do you have connected?
What devices do you have connected?
- What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Arris NVG589, AT&T Fiber
Has a factory reset and setup from scratch been performed since last FW update?
Yes
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
Roughly 30ft
Any Wifi Neighbors near by? If so, how many?
2
How was the FW updated?
Manually using a computer to install the hot fix FW as instructed by Netgear tech support
How many devices do you have connected?
41
What devices do you have connected?
Computers, Phones, Tablea, Smart devices