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Forum Discussion
Orbi AX6000 (RBR850) - blocking one of my email addresses in/out
My RBR850 appears to be blocking one of my email addresses from receiving/sending to my laptop. When I connect directly to my cable modem, the traffic flows fine. When I reconnect to my RBR850 again,...
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
Try disabling the following and see:
Armor, Smart Parental Controls or Circle, Traffic Meter and IPv6.
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
If emails have been working with the Orbi system and something started happening past few months, might be something with the email services. Or something changed on the Apple device?
Has a factory reset and setup from scratch been performed since last FW update?
have not Comcast Xfinity Modem
PN: CGM4331COM
FCC ID: G954331X
I think I am using cat5, but literally nothing changed in the last few months (that I can identify) which would initiate the blocking of email. Certainly nothing physical on the setup.
Everything you suggested is blocked, except traffic meter, which I disabled (again, its been running for 2 years). Nothing changed on the apple device. Nothing I know changed on the email server side.
I have NOT done a factory reset & setup from scratch since last FW update - you'd think that a modern product would not require a complete build from scratch every time an over the air FW update was sent, but hey, I'll do it if there's a reasonable chance of fixing the problem!
Your ISP Modem already has a built in router and Wi-Fi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL Wi-Fi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all Wi-Fi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router.
https://community.netgear.com/t5/Orbi-WIFI-6-AX-AND-Wi-Fi-6E-AXE/Procedure-for-Factory-reset-of-RBS850/m-p/2367505/highlight/true#M53985
https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
Lets try option #2 first...
gwhite66 wrote:
have not Comcast Xfinity Modem
PN: CGM4331COM
FCC ID: G954331X
I think I am using cat5, but literally nothing changed in the last few months (that I can identify) which would initiate the blocking of email. Certainly nothing physical on the setup.
Everything you suggested is blocked, except traffic meter, which I disabled (again, its been running for 2 years). Nothing changed on the apple device. Nothing I know changed on the email server side.
I have NOT done a factory reset & setup from scratch since last FW update - you'd think that a modern product would not require a complete build from scratch every time an over the air FW update was sent, but hey, I'll do it if there's a reasonable chance of fixing the problem!
Apologies - the Xfinity modem is always in bridge mode, always has been.
Something to try out before doing a factory reset, Set the modem back to router mode then disable any Wifi radios there, then configure the RBR for AP mode and see if this email address is getting blocked still.
Can try the RBR in router mode as well as long as you use the DMZ or IP pass-thru feature on the modem while in router mode for the RBR that's in router mode..