Forum Discussion

Tutor

May 13, 2022

Solved

Orbi AX6000 (RBR850) App AND Computer Login Not Recognizing my Orbi

I have a strange issue. First, I want to be clear that my router and 1 satellite are running fine and I have internet with absolutely no connection problems. However, I go to the app from time to t...

FURRYe38
May 13, 2022
FYI:

https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/Orbi-Web-Page-and-Orbi-app-Access-Status/td-p/2223086/jump-to/first-unread-message

plemans

Guru

May 13, 2022

we've seen a lot of reports lately with app issues.

I'm sure netgear is aware of it as there's been a ton of posts about it.

I know you don't want to do a factory reset but if you want it up and running on the app, that appears to be whats getting most users working.

Or you can follow the wait and see to see if an app/firmware update might fix it.

iownagentsmith
Tutor
May 13, 2022
Thanks for taking the time to respond. I’m in wait and see mode right now. Thank you.
- FURRYe38
  Guru
  May 13, 2022
  FYI:
  
  https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/Orbi-Web-Page-and-Orbi-app-Access-Status/td-p/2223086/jump-to/first-unread-message
  - iownagentsmith
    Tutor
    May 13, 2022
    Thank you for keeping me in the loop. I really appreciate it.