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Orbi AX6000 RBR850 WAN AND LAN PORTS NOT WORKING On Router AFTER FIRMWARE UPDATE
My OrbiAX6000 mesh router and satellites have been working flawlessly for over a year. Yesterday I started getting a "Wifi test Deep link" message from my router which I assumed was a breach of some ...
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
DO NOT DOWNGRADE FW BELOW v4.6.3.9!!!
Highly recommend giving the beta FW a try:
You're Invited! Orbi RBK75x/RBK85x/RBK86x/RBKE96x Beta Firmware Testers Needed. To participate in testing this trial firmware, please click HERE
ETowers wrote:
My OrbiAX6000 mesh router and satellites have been working flawlessly for over a year. Yesterday I started getting a "Wifi test Deep link" message from my router which I assumed was a breach of some sort so I updated the firmware which I hadn't done since I first set it up. Once the firmware update was complete the router was no longer connected to the internet. I performed several power downs of over 10 minutes and still nothing. I checked the internet from the Modem and it is still working fine so for some reason it's not reading the WAN Port on the router. I tried connecting via the LAN ports on the router by ethernet directly to my computer (IMAC) and it won't open up the router software. Currently I can only log into the router via Wifi connection coming from the router.
I've reset the router to factory settings several times and installed earlier firmware (Can't seem to be able to install lower than RBR850-V4.6.3.9) to see if I could fix the problem but nothing has worked. The only thing I can think of is that the firmware update disabled my WAN and LAN ports somehow and I have run out of ideas on how to fix this issue.
I am dependent on this Mesh system for my remote work so any help would be greatly appreciated.
- ISP is Telmex using Huawei Echolife HG8245H. Cables are Cat 6 and work fine when connected from modem directly to the computer. Everything worked exactly as it is until the firmware update. I did notice that the Modem comes up in the attached devices which leads me to think it’s not the ports that are inactive but some setting that is keeping it from reading the signal. I am currently under a power outage so have been unable to try the Beta firmware.
ETowers wrote:
I did notice that the Modem comes up in the attached devicesIt might be worth a few seconds to double check that cables are connected correctly.
i.e. from modem to router WAN port.
When the Mac computer is connected to one of the router LAN ports, does the Mac report getting an IP address from the router? Is it in the correct IP subnet? (usually 192.168.1.x)
The Mac was not getting an IP address from the router when connected directly via Lan ports.
However after much frustrations all day - on my last factory reset I received an error message saying "To avoid conflict with your ISP your router's IP address has been updated to 10.0.0.1". After this my router and satellites are working again. I don't know why this came up this time vs all the others or why it needed to be done or what problems I may have down the line but it's finally working so I won't touch it again ever. If someone can explain this for anyone who may encounter this in the future that would be great.
Thanks!
Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
Try option #2 first...
https://kb.netgear.com/000061277/Which-features-are-disabled-on-my-Orbi-router-when-it-is-set-to-AP-Mode
ETowers wrote:
ISP is Telmex using Huawei Echolife HG8245H. Cables are Cat 6 and work fine when connected from modem directly to the computer. Everything worked exactly as it is until the firmware update. I did notice that the Modem comes up in the attached devices which leads me to think it’s not the ports that are inactive but some setting that is keeping it from reading the signal. I am currently under a power outage so have been unable to try the Beta firmware.
