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Forum Discussion
ETowers
Jul 08, 2023Aspirant
Orbi AX6000 RBR850 WAN AND LAN PORTS NOT WORKING On Router AFTER FIRMWARE UPDATE
My OrbiAX6000 mesh router and satellites have been working flawlessly for over a year. Yesterday I started getting a "Wifi test Deep link" message from my router which I assumed was a breach of some ...
FURRYe38
Jul 08, 2023Guru - Experienced User
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
DO NOT DOWNGRADE FW BELOW v4.6.3.9!!!
Highly recommend giving the beta FW a try:
You're Invited! Orbi RBK75x/RBK85x/RBK86x/RBKE96x Beta Firmware Testers Needed. To participate in testing this trial firmware, please click HERE
ETowers wrote:
My OrbiAX6000 mesh router and satellites have been working flawlessly for over a year. Yesterday I started getting a "Wifi test Deep link" message from my router which I assumed was a breach of some sort so I updated the firmware which I hadn't done since I first set it up. Once the firmware update was complete the router was no longer connected to the internet. I performed several power downs of over 10 minutes and still nothing. I checked the internet from the Modem and it is still working fine so for some reason it's not reading the WAN Port on the router. I tried connecting via the LAN ports on the router by ethernet directly to my computer (IMAC) and it won't open up the router software. Currently I can only log into the router via Wifi connection coming from the router.
I've reset the router to factory settings several times and installed earlier firmware (Can't seem to be able to install lower than RBR850-V4.6.3.9) to see if I could fix the problem but nothing has worked. The only thing I can think of is that the firmware update disabled my WAN and LAN ports somehow and I have run out of ideas on how to fix this issue.
I am dependent on this Mesh system for my remote work so any help would be greatly appreciated.
ETowers
Jul 08, 2023Aspirant
ISP is Telmex using Huawei Echolife HG8245H. Cables are Cat 6 and work fine when connected from modem directly to the computer. Everything worked exactly as it is until the firmware update. I did notice that the Modem comes up in the attached devices which leads me to think it’s not the ports that are inactive but some setting that is keeping it from reading the signal. I am currently under a power outage so have been unable to try the Beta firmware.
- CrimpOnJul 08, 2023Guru - Experienced User
ETowers wrote:
I did notice that the Modem comes up in the attached devicesIt might be worth a few seconds to double check that cables are connected correctly.
i.e. from modem to router WAN port.
When the Mac computer is connected to one of the router LAN ports, does the Mac report getting an IP address from the router? Is it in the correct IP subnet? (usually 192.168.1.x)
- ETowersJul 08, 2023Aspirant
The Mac was not getting an IP address from the router when connected directly via Lan ports.
However after much frustrations all day - on my last factory reset I received an error message saying "To avoid conflict with your ISP your router's IP address has been updated to 10.0.0.1". After this my router and satellites are working again. I don't know why this came up this time vs all the others or why it needed to be done or what problems I may have down the line but it's finally working so I won't touch it again ever. If someone can explain this for anyone who may encounter this in the future that would be great.
Thanks!
- CrimpOnJul 08, 2023Guru - Experienced User
ETowers wrote:
"To avoid conflict with your ISP your router's IP address has been updated to 10.0.0.1"
Glad that your WiFi is working again. This specific question has an answer.
When the Internet Protocol (IP) scheme was invented all those years ago, the designers decided to set aside some IP addresses designated as "Private". https://en.wikipedia.org/wiki/Private_network These addresses cannot be reached through the internet. Organizations (or individual customers) who have been assigned a public IP address can create their own Local Area Network (LAN) where devices are assigned private IP addresses. Their routers use Network Address Translation (NAT) to make it appear that all of those devices appear to come from that single public IP address.
https://en.wikipedia.org/wiki/Network_address_translation
The default behavior of most residential routers, including Netgear routers, is to create a LAN using 192.168.1.x as the IP subnet. (for a total of 254 unique IP addresses). No one in their wildest imagination believed that a single person would ever have that many devices on their home network!
But, what happens if the WAN port on the customer router is assigned an IP address of 192.168.1 (something)???
That means the LAN subnet cannot possibly be the default. So what should it be?
- Netgear could have chosen to use 192.168.2.x (or 3.x, or 4.x, or...)
- Netgear could have chosen to use any of the hundreds of private IP subnets.
- Instead, Netgear chose to use 10.0.0.x
Thus, your ISP device is obviously a router and has assigned an IP address to your Orbi that is in the 192.168.1.x subnet. In response, the Orbi has created a Local Area Network (LAN) using the 10.0.0.x IP subnet.
This means that you have "two routers" in between your personal devices and the internet. (The ISP router and the Orbi router). This is known is the industry as a "Double NAT" condition. (do an internet search)
This has no effect on you unless you happen to need a specific application that is affected by Double NAT. For example:
- You want to use OpenVPN to reach your home network from the internet.
- You want to access local devices from the internet (such as media servers)
- You want to use certain internet gaming.
- (Check those internet references for more examples).
If you happen to need one of those specific applications, then you will have to deal with the Double NAT. If not, then "let it go".
- FURRYe38Jul 09, 2023Guru - Experienced User
Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
Try option #2 first...
https://kb.netgear.com/000061277/Which-features-are-disabled-on-my-Orbi-router-when-it-is-set-to-AP-Mode
ETowers wrote:
ISP is Telmex using Huawei Echolife HG8245H. Cables are Cat 6 and work fine when connected from modem directly to the computer. Everything worked exactly as it is until the firmware update. I did notice that the Modem comes up in the attached devices which leads me to think it’s not the ports that are inactive but some setting that is keeping it from reading the signal. I am currently under a power outage so have been unable to try the Beta firmware.