NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Orbi AXE11000 disconnects from ISP and wont reconnect without power cycle of ISP modem
SO having an issue where the Orbi Router is disconnecting (roughly once a day overnight) and cannot re-establish a connection to the ISP ONT Modem without me having to power cycle the ISP ONT. Yet I ...
Does the front LED turn RED or PINK when this happens on the RBR? If so, this means the ONT or ISP serivces is being dropped and the RBR can't re-gain access or services until the ONT is rebooted.
ISP needs to make sure the signal up to the ONT is good and working well. They can check it from there side to see if anything is being logged when this happens.
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
How many RBS are deployed?
What is the size of your home? Sq Ft?