NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Orbi can't connect after setting change
I have an RBR850 and have been having issues where it can't connect to Internet. My router is fine, I plug in and signal is good. No colored lights on my Orbi... which means it thinks it has an IP ad...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What security mode are you using for the wifi? WPA2? Or WPA3?
ilrilr wrote:
I have an RBR850 and have been having issues where it can't connect to Internet. My router is fine, I plug in and signal is good. No colored lights on my Orbi... which means it thinks it has an IP address. However, when I connect to it via WiFi from any device, it can't reach an outside IP.
I've done all the usual fixes... including rebooting and factory reset. Here is the strange problem:
When I factory reset. Everything works fine. I then go into control panel to change the SSID from ORBI65 to the SSID I use in my house. ONE simple setting change and BOOM the router no longer connect to Internet. Again, no lights and it thinks it's connected but changing the SSID forces this problem.
Any thoughts? I can't run the default SSID as I have countless devices in my home that I would need to reset. Why does making this one simple config change cause the ORBI to drop the Internet connection?